6 days old

Sales Development Representative - EMEA (Bi-lingual)

Five9, Inc.
London, England EC2N 2AT
Sales Development Representative


Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.


As a member of the Lead Development Team you will be responsible for qualifying leads and generating pipeline for our Small/Mid-size and Enterprise Sales Teams. You will be the front line for presenting Five9 to prospects. Success in this role will lead to career opportunities in other areas of the sales organization and company.


Key Responsibilities:

  • Provide the best possible customer experience to all inbound leads expressing interest in Five9 via multiple channels including phone, email and live chat

  • Have the desire and energy to complete a high volume of daily calls/activities

  • Qualify prospects based on established criteria of Fit, Budget, Authority, Need and Time, and gather critical sales intelligence

  • Deliver consistently against quota, despite imperfect systems and processes

  • Initiate relationships and develop rapport with prospects by anticipating needs and understanding unique customer environments

  • Effectively articulate the Five9 value proposition by phone and e-mail

  • Proactively provide focused feedback on every aspect of the business including sales tools, prospect intelligence, and results from marketing campaigns

  • Work closely with the sales and marketing teams to continuously improve demand generation processes and best practices

Key Skills:

  • Bachelors degree required

  • Commitment to pursuing a career in sales

  • Highly team oriented great attitude and love for teamwork

  • Work experience in a lead generation setting

  • High-caliber cold calling skills

  • Familiarity with common office software and CRM

  • Proven track record of achieving corporate quotas and goals

  • Ability to handle objections and educate prospects in a consultative manner

  • Demonstrated curiosity, resourcefulness, motivation, and initiative

  • Professional business acumen, strong communication skills, strong presence, and confidence

  • Excellent time management with ability to multi-task, prioritize, etc.

  • Bi-Lingual language skills desirable


Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.


Posted: 2021-04-29 Expires: 2021-05-29

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Sales Development Representative - EMEA (Bi-lingual)

Five9, Inc.
London, England EC2N 2AT

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