1+ months

Sales Segment Operations Manager

Cisco Systems Inc.
Tokyo, Kanto

The Customer Partner Services (CPS) pillar within Operations offers operational engagement / advisory services with customers, partners and Cisco sales, stakeholders across ciscos commerce processes from quote to invoice for products/services and software business.

The Segment Operations Manager is part of Regional Operations in the Customer and Partner Services (CPS) organization and works directly with senior sales/channels and other cross-functional internal stakeholders to provide world class operations management and advisory services. These services  include 

1.Commit management services involving ensuring visibility to CPS leadership and sales leadership around commit execution and proactive risk mitigation of impact to commit through deal readiness and other engagement

2.Engagement for sourcing strategic deals across product, service, software and solution offerings of cisco considered strategic to the business

3.Performance management reviews of CPS services enabling key business priorities of country leadership team

4.Driving initiatives to address opportunities for improvement, unaddressed problems relevant to the country / segment in operational whitespace areas within the operations organization

5. Represent the voice of the country/segment in key program/capability/transformation rollouts and proactively address relevance/adoption issues 

6. And last but not the least driving the actions with stakeholders to ensure that the quality of booking and other compliance norms for the country/segment are met and maximize revenue attainment for the country/segment

Education and Qualifications:

  • Requires BA/BS degree or equivalent plus 7+ years related experience
  • Project Mgt Certificate a plus
  • DMAIC is preferred
  • Fluent in spoken & written English
  • Cisco Portfolio Certification 

Desired skills:

Data analytics skills with ability to translate data into business intelligence

Ability to translate Cisco/Partner priorities in a consultative manner to drive operational excellence

Solution minded to understand root cause and implement necessary changes

Demonstrated ability to build and manage relationships within Cisco   Strong collaboration, influencing and facilitation skills. 

Proven ability to influence and lead outside of organization, across roles and functions with key decision makers

Demonstrated planning and leadership skills.

Enjoys working in a fast paced changing environment. Demonstrated, take-charge attitude, and able to demonstrate flexibility and resiliency.

Excellent communication skills at all levels of management -- presentation as well as personal, soft skills; advanced PowerPoint skills preferred and be able to adapt quickly to changing priorities.

High level of proficiency with Excel preferred

Proven skills in all CLEAD.     

Ability to lead stakeholders through transformation and strong change management skills



Posted: 2019-09-04 Expires: 2020-01-03

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Sales Segment Operations Manager

Cisco Systems Inc.
Tokyo, Kanto

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