27 days old

SAP CR&B (FI-CA) Customer Relations & Billing Customer Accounting Lead

Multiple Cities, Multiple
  • Job Code

Your Role and Responsibilities
Would you like the opportunity to join the IBM SAP organization? Then this is your chance! Our SAP Service Line is a dynamic team who engage with clients to bring them deep industry expertise. It helps clients to identify opportunities to use information technology more effectively, generating new intelligence and thereby improving their business performance and creating competitive advantage.

IBM is seeking a seasoned practitioner responsible for aligning detailed customer service business processes and requirements to SAP CR&B Utilities solutions (tools & applications) in planning and designing / architecting projects as well as providing integration and solution delivery oversight. Will work with and lead deployment teams to ensure sound and leading practice design, end to end integration to support business processes and utility business objectives.

Team leads are responsible for supporting the delivery of the integrated workplan for their team, teaming with client team leads in assigning work and tasks, ensuring clarity and quality while meeting deadlines. Leads will report out to the PMO with regular cadence with defined project templates.
Team leads will maintain responsibility for training and developing junior team mates within the specific module and ensure methodology knowledge is transferred.
Ideal candidate would have 5-7 years IS-U experience with multiple implementation(s) in electric, gas, water, or combined service utilities within the module being considered and upstream & downstream integration.


Required Professional and Technical Expertise
5+ years experience in the following below
  • Reviews and supports RFPs and responses for detailed requirements and aligns SAP solutions (tools & applications) to the RFP specific to their modules.
  • Experienced in deploying and leading teams in the deployment of the SAP IS-U FI-CA (Contract Accounting) module in electric, gas, water and combined utilities.
  • End to end experience in the customer accounting business processes including invoicing and clearing, payment processing and cash allocation, deposits, interest calculations, deferral plans, budget billing programs, low income assistance, dunning, and other customer accounting related processes.
  • Extensive configuration experience in the account determination model for GL account mapping and rules based transaction mapping as well settlement rules for cash allocations.
  • Experience in detailed integration with Billing team and Customer Front Office for CSR transactions.

Preferred Professional and Technical Expertise

About Business Unit
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter business by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBM

About IBM

Location Statement

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



  • Computers Software and Hardware
Posted: 2019-08-19 Expires: 2019-09-18

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SAP CR&B (FI-CA) Customer Relations & Billing Customer Accounting Lead

Multiple Cities, Multiple

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