15 days old

Security Engineer - Email Technology

Cisco Systems Inc.
Poland, NY 14747

Who Youll Work With?

Ciscos Customer Experience (CX) is the focal point for resolution of customer technical issues. We are a worldwide organization of 1000+ highly skilled engineers that craft and make a positive impact on the customer experience.

The email security team within cloud security provides technical support on a worldwide basis via phone, email, web and remote access for email encryption and email infrastructure security to Cisco customers, partners, account teams, and other TAC engineers helping to independently troubleshoot & debug product problems. TAC is the first to face with challenges and issues with new equipment and tools in the field. As such all roles have a technology learning curve that never ends.


What Youll Do?

Main responsibilities:

      Provide technical support for Email Security products to Cisco customers, partners, account teams and other internal technical support teams.

      Work challenging network problems that require strong technical, analytical, troubleshooting and communication skills.

      Utilize lab to recreate and solve problems in moderate to complex network environments

      Share knowledge with other people in writing technical documents and enlarge the knowledge database.

      Provide internal and/or external technical presentations (cross-training).

      Attend ongoing technical training and work on assigned projects that will improve and further develop the success of the technology. 

      Collaborate across the board, with colleagues in location, and entire global support team


Who You Are?

Minimum Qualifications:

     Bachelor's (or Master of Science) or foreign degree equivalent in Computer Science, Computer Engineering, Electrical Engineering or related field.

      Understanding of fundamental network infrastructure concepts.

      Experience with Linux

      5+ years of practical experience in configuring, supporting and troubleshooting networks. 

      Successful candidates should have strong written, verbal English skills

      Active listening skills, and ability to think outside the box, and innovate.

      A current Cisco Certification is required.  

      Ability to drive and achieve goals with limited supervision



Desired Skills?

      Prior experience in designing, configuring, maintaining, and troubleshooting email security products, firewalls or similar systems

      Deep understanding of email protocols (IMAP, POP3, SMTP, ESMTP) and security protocols - SSL, IPSEC, ACL, and security policies.

      Advanced knowledge of Linux troubleshooting tools required

      Exceptional analytical and problem-solving skills, with the ability to establish and maintain confidence and take ownership of issues.

      Excellent teamwork skills

      Experience deploying physical product or appliance a plus

      Prior experience in a technical support capacity

      Experience with shell scripting (such as Python & Java) and/or experience with FreeBSD is an advantage but not required.


Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all. 
We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!
But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! 




Posted: 2021-03-29 Expires: 2021-04-30

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Security Engineer - Email Technology

Cisco Systems Inc.
Poland, NY 14747

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