1+ months

Security Operations Coordinator - Sugar Land, TX

Sugar Land, TX 77478
  • Job Code

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Positions in this function are responsible for setting up security services assigned to them by Operations Management and Senior Operations Specialists. 

This position is not a typical call center environment, it is a security operations center with the focus on providing travel security services to global clients. We assist several client companies that have executives travelling abroad to other continents. This team works with local transportation providers all over the world who have in-depth knowledge of local areas in order to provide increased security to travelling clients, arrange aviation transportation for private jets, and assist with emergency evacuations to help clients to get out of dangerous areas if needed. This role will be responsible for making outbound calls to clients to check on services, may handle up to 10-15 calls per shift, and ability to multitask is highly important.

Primary Responsibilities:

  • First / primary responder to after - hours calls and emails ensuring that inquiries are handled and / or routed to the appropriate individuals.
  • Responsible for monitoring the security call center lines after - hours and follow all established security call center protocols.
  • Primary for working after - hours, weekend night and holiday night shifts leading to seamless 24-hour operations coverage in our Security Operations Center.
  • Monitor Business Operations 24 / 7 system for ongoing trips to ensure that UnitedHealthcare Global Risk security services are completed to the high standard of service.
  • Maintain a log of phone calls for reference by Senior Leadership on a daily basis.
  • Assist Townson Office of UnitedHealthcare Global Assistance by performing hospital validation calls on a monthly basis.
  • Perform Flight schedule website checks twice a day to ensure new Flight trips are setup and established trips are updated accordingly.
  • Monitor Client Flight Data screen every two hours for updates to ongoing flights.
  • Preform Travel Security Manager reports in response to Global Monitoring publications created by UnitedHealthcare Global Risk Intelligence department after - hours.
This position is an entry - level opportunity.


Posted: 2019-10-16 Expires: 2019-12-14

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Security Operations Coordinator - Sugar Land, TX

UnitedHealth Group
Sugar Land, TX 77478

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