5 days old

Security Renewals Specialist, Customer Experience

Cisco Systems Inc.
Melbourne, VIC 3000

What You'll Do

In this exciting role as a renewals specialist, you will focusing on protecting existing Cisco customers through timely renewals of security subscriptions and improving their security posture by upselling new features and products from Ciscos comprehensive security portfolio. In this position, you will work predominantly in a virtual capacity interacting with customers and partners via phone, video and email mediums; therefore excellent social skills are required.

What you will need to do

Achieve sales objectives including quota and productivity requirements and other key performance indicators as determined by sales management.

Collaborate cross functionally (field sales, other inside sales, channels, delivery, operations, and partners) to build credibility, earn trust and provide a single customer facing solution and view.

  • Interpret and utilize install base data to produce an accurate renewal list by customer and partner on a quarterly and annual basis and drive that information into the sales motions.
  • Work on increasing Ciscos security footprint with our existing customers

Customer Engagement and Accountability:

  • You will actively engage with customers on their renewal opportunities 120 days before renewal date.
  • Spend > 50% of time in contact with customer; mainly interact with information technology, line of business, and key decision makers.
  • Spend 25% - 50% of their time building awareness to assess customers landscape and inventory in an effort to cross and up sell.

Who You'll Work With

The CX Renewals team is one of Ciscos fastest growing sales teams and is a talent engine for Cisco Sales with diverse and motivated teams that consistently deliver profitable growth.

We serve our customer life-cycle through a series of selling motions to drive higher value and an optimal experience from Cisco solutions to drive relevant business outcomes. We are a global, dynamic team that brings excitement to the sales environment every day. We connect Cisco customers with solutions that can transform their businesses and change the world for the better.

You will discover a creative, flexible and award-winning working environment using the latest Cisco technology to enable and empower you to perform to the very best of your abilities. Our teams adapt quickly to respond to market changes and are all highly encouraged to give back to our local communities

Who You Are

You love leading multiple stakeholders to a successful customer outcome. Your strong analytical skills help provide Cisco customers with insights into their business. You are able to maintain effective work behavior during times of pressure and setbacks. Ability to successfully adapt to changing demands and conditions while prioritizing critical issues.

Strengths You'll Need

  • You have 1 to 2+ years of Sales experience in the information technology industry, specifically in areas such as software renewals, sales, or partner management.
  • You understand basic business mathematics, financial strategies, and performance indicators, and applies that knowledge to clients economic and buying environment.
  • You effectively explores interests and options to reach outcomes that gain the agreement and acceptance of all parties by using legitimate data and objective criteria to support ones proposal.
  • You have experience building effective account plans and communicating them.
  • You have comprehensive knowledge of Cisco security portfolio,
  • Excellent written and oral communication with external customers, team, management and with Cisco Sales Team. Ensures the level of communication is appropriately focused for the audience they are communicating.

Required Experience, Skills and Alignment:

  • You hold a Bachelors Degree, preferably in Business or Communications
  • Analytical skills to interpret data and produce summaries
  • Effective customer services skills to resolve partner and customer issues
  • negotiation and influencing skills
  • Positive attitude, professional work ethic and standards
  • Deep understanding and aptitude for technology

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

  • We connect everything people, process, data and things and we use those connections to change our world for the better.
  • We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more from Smart Cities to your everyday devices.
  • We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.


Posted: 2020-10-14 Expires: 2020-11-13

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Security Renewals Specialist, Customer Experience

Cisco Systems Inc.
Melbourne, VIC 3000

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