17 days old

Security Solutions Support Engineer (Email Security)

Cisco Systems Inc.
Poland, NY 14747

What Youll Do

Main responsibilities:

- Be a trusted technical authority to global Cisco customers and partners.

- Work with customers via collaboration tools to solve highly complex technical issues.

- Engage in cross technology collaborations to help solve issues in heterogeneous network environments.

- Contribute to knowledge base and troubleshooting guides. Train junior engineers and work as a team.

- Be the first to lay hands on the latest and greatest technologies in the field of networking security.

- Collaborate with engineering team to improve product quality by identifying and submitting software defects.

- Recreate customers technical problems in internal state-of-the-art Cisco lab.


Who You Are:

Main requirements:

- Minimum 4 years of related experience involving high level customer support in Security technologies

- Technical knowledge with proven experience in networking and network security equivalent to CCNP level knowledge (Cert preferred)

- Knowledge and experience in Cisco Email Security Appliance (ESA)

- Evidence of troubleshooting skills on high level

- Foundation of Linux / UNIX command line tools / environment

- Fluent in English, written and spoken


We'll be very impressed if you can also show one of these:

- Advanced Linux skills, Windows troubleshooting

- Scripting Languages

- Relevant industry certification.

- Experience configuring, troubleshooting Cisco Security Products.

- Knowledge and experience in one of the network security technologies:


- Presentation and training skills


Development opportunities:

-Grow your technical and soft skills

-Ability to present in seminar and conferences such as Cisco live and partner meetings

-Support in pursuing Cisco Certification.

-Contribute to Cisco intellectual capital. (Automation projects, Hackathons, etc.)

-Mentoring and coaching.

-Becoming Subject Matter Expert.

-Giving back to local and global community (charity events)

Cisco Covid-19 Vaccination Policy
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco requires all new hires to be fully vaccinated against COVID-19 in the U.S., unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.


Posted: 2022-05-02 Expires: 2022-06-01

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Security Solutions Support Engineer (Email Security)

Cisco Systems Inc.
Poland, NY 14747

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