1+ months

Senior Analyst, Customer Analytics

Atlanta, GA 30303
\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cstrong\u003EPOSITION PURPOSE\u003Cbr /\u003E \u003C/strong\u003EThe Customer Intelligence team conducts customer-centric analytics in order to provide actionable insights to THD Senior Leadership to support strategic decisions within Marketing, Operations, and Merchandising. The Customer Insights Senior Analyst will have responsibility for developing in-depth quantitative analyses with the aim of extracting insights related to customer shopping behaviors across all channels. The Senior Analyst will be expected to translate complex sets of customer data into meaningful insights and deliver business recommendations to key stakeholders.\u003Cstrong\u003E\u003Cbr /\u003E \u003C/strong\u003E\u003Cbr /\u003E \u003Cstrong\u003EMAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES\u003C/strong\u003E\u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003E20% - Interpret statistical and analytical results and make suggestions for business improvements through clear and concise deliverables\u003C/li\u003E\u003Cli\u003E20% - Conduct analyses to understand changes in customer shopping behavior surrounding key business events (e.g. promotions, weather, category resets, operational changes, etc.)\u003C/li\u003E\u003Cli\u003E20% - Develop / validate customer segmentations, compute customer value metrics and support ad-hoc requests for data extraction and analysis\u003C/li\u003E\u003Cli\u003E20% - Work across the organization and leverage cross functional teams to provide customer-focused analytical support using quantitative and qualitative measures\u003C/li\u003E\u003Cli\u003E20% - Analyze transactional data to identify purchase triggers and indicators in support of predictive / forward looking strategic company initiatives\u003C/li\u003E\u003C/ul\u003E\u003Cstrong\u003ENATURE AND SCOPE\u003C/strong\u003E\u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003EPosition reports to Sr Manager, Consumer Insights\u003C/li\u003E\u003Cli\u003EThis position has 0 direct reports\u003C/li\u003E\u003C/ul\u003E\u003Cstrong\u003EENVIRONMENTAL JOB REQUIREMENTS\u003C/strong\u003E\u003Cbr /\u003E \u003Cstrong\u003EEnvironment:\u003C/strong\u003E\u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003ELocated in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.\u003C/li\u003E\u003C/ul\u003E\u003Cstrong\u003ETravel: \u003C/strong\u003E\u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003ETypically requires overnight travel less than 10% of the time.\u003C/li\u003E\u003C/ul\u003E\u003Cstrong\u003EAdditional Environmental Job Requirements: \u003C/strong\u003E\u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003ENo travel required\u003C/li\u003E\u003C/ul\u003E\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cstrong\u003EMINIMUM QUALIFICATIONS\u003C/strong\u003E\u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003EMust be eighteen years of age or older.\u003C/li\u003E\u003Cli\u003EMust be legally permitted to work in the United States.\u003C/li\u003E\u003C/ul\u003E\u003Cstrong\u003EAdditional Minimum Qualifications:\u003C/strong\u003E\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EEducation Required:\u003C/strong\u003E\u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003EThe knowledge, skills and abilities typically acquired through the completion of a bachelor\u0027s degree program or equivalent degree in a field of study related to the job.\u003C/li\u003E\u003C/ul\u003E\u003Cstrong\u003EYears of Relevant Work Experience: \u003C/strong\u003E3 years\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EPhysical Requirements:\u003C/strong\u003E\u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003EMost of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.\u003C/li\u003E\u003C/ul\u003E\u003Cstrong\u003EAdditional Qualifications:\u003C/strong\u003E\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EPreferred Qualifications:\u003Cbr /\u003E \u003C/strong\u003E\u003Cul\u003E\u003Cli\u003EExperience working within a retail organization or corporate strategic planning group\u003C/li\u003E\u003Cli\u003EExperience extracting data and generating insights from large transactional data sets (using SQL, R, Python, etc)\u003C/li\u003E\u003Cli\u003EFamiliarity with data mining \u0026 statistical methods (regression, factor analysis, clustering, etc)\u003C/li\u003E\u003Cli\u003EExperience with creative data visualization techniques\u003C/li\u003E\u003Cli\u003EProven ability to analyze, evaluate and interpret complex data using various quantitative analysis techniques\u0026nbsp;\u003C/li\u003E\u003Cli\u003EStrong ability to produce board-level presentations and succinctly summarize approach \u0026 results\u0026nbsp;\u003C/li\u003E\u003Cli\u003EStrong verbal and written communications skills at all levels; ability to communicate complex customer behavior information to both functional partners and Executive Leadership\u0026nbsp;\u003C/li\u003E\u003Cli\u003EExcellent skills at using both Microsoft Excel and PowerPoint\u003C/li\u003E\u003C/ul\u003E\u003Cstrong\u003EKnowledge, Skills, Abilities and Competencies:\u003C/strong\u003E\u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003EAction Oriented\u003C/li\u003E\u003Cli\u003ECollaborates\u003C/li\u003E\u003Cli\u003ECommunicates Effectively\u003C/li\u003E\u003Cli\u003ECustomer Focus\u003C/li\u003E\u003Cli\u003EDrives Results\u003C/li\u003E\u003C/ul\u003E\u003C/div\u003E

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Posted: 2020-08-20 Expires: 2020-12-07

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Senior Analyst, Customer Analytics

Home Depot
Atlanta, GA 30303

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