This role is great for someone who loves solving complex problems for customers. It's a great opportunity for someone who is motivated to build strong technical skills in a supportive environment while learning the inner workings of the world's largest independent ad tech company.


**About the job:**


Deliver post-implementation product support to Xandr customers

Manage customer support cases daily, which includes verifying cases, analyzing data, isolating and diagnosing the problem, resolving the issue and communicating the resolution to the client

Coordinate with Product Management and Engineering teams in identifying, reporting, and resolving product issues or opportunities for improvement

Develop an online knowledge base of known issues/solutions to share with colleagues both locally and overseas

Provide assistance when needed and share product knowledge with Client Services team members Nurture close relationships with clients to become a trusted advisor


**Qualifications**

Outstanding troubleshooting, analytical, and problem-solving abilities

Demonstrable passion for learning new technologies

Strong organization and process-orientation skills, while also being entrepreneurial

Able to proactively achieve goals while being an excellent team player

Must be fluent in English

Beneficial tech skills (if you don't have all of them, you can learn them at Xandr!): Internet technologies such as HTML, CSS, JavaScript, PHP, web servers, and other internet/networking-related protocols, SQL scripting and relational databases APIs, particularly RESTful is helpful
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status.