5 days old

Senior Analyst Support Systems

Atlanta, GA 30303
\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cstrong\u003EPOSITION PURPOSE\u003C/strong\u003E\u003Cbr /\u003E The Support Systems Sr Analyst works collaboratively across HR to maintain HR systems support including organization structure management, mass data change requests (staging and intake) and issue resolution. Provides excellent customer service via Application Support for one or more applications, including Workday Modules for HCM, Payroll, Absence, Talent \u0026 Compensation. Triage issues reported, perform advanced troubleshooting at the application level; identify area (process, environment, or configuration); documents the functional requirements and submits change request. Issues must be tracked in the Case Management system with clear documentation regarding the research and resolution of the issue. Coaches and supports Analysts as needed to accomplish business goals. Must be willing to invest the time to gain in-depth knowledge about the business applications supported and be comfortable discussing change impacts, issues and path to resolution.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EMAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES\u003C/strong\u003E\u003Cbr /\u003E 50% - Provides excellent customer service via Application Support for one or more applications, including Workday Modules for HCM, Payroll, Absence, Talent \u0026 Compensation. Partner with business stakeholders to document business requirements and design. Implement/configure in HR system \u003Cbr /\u003E 30% - Daily and weekly payroll processing including but not limited to integrations, calculation and settlement, payroll open and close. Payroll audit: Review and process daily error reports as related to garnishments, invoice processing, stop payments and reconciliations. \u003Cbr /\u003E 20% - Ensures reported incidents are tracked and documented (including scope, resource requirements, and impact). Troubleshoots and provides root-cause analysis and proposes solutions for issues or routes to appropriate escalation group. Maintain the integrity of the data in the HR system. Utilize audit reports to detect data discrepancies. Partners with IT and the business area to ensure proper prioritization of key work activities.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003ENATURE AND SCOPE\u003C/strong\u003E\u003Cbr /\u003E This position reports to the Manager, HR Support Systems. \u003Cbr /\u003E This position has 0 direct reports.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EENVIRONMENTAL JOB REQUIREMENTS\u003C/strong\u003E\u003Cbr /\u003E \u003Cstrong\u003EEnvironment: \u003C/strong\u003E\u003Cbr /\u003E Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003ETravel: \u003C/strong\u003E\u003Cbr /\u003E Typically requires overnight travel less than 10% of the time.\u003Cbr /\u003E \u003Cstrong\u003EAdditional Environmental Job Requirements: \u003C/strong\u003E\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cstrong\u003EMINIMUM QUALIFICATIONS\u003C/strong\u003E\u003Cbr /\u003E Must be eighteen years of age or older.\u003Cbr /\u003E Must be legally permitted to work in the United States.\u003Cbr /\u003E \u003Cstrong\u003EAdditional Minimum Qualifications:\u003C/strong\u003E\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EEducation Required:\u003C/strong\u003E\u003Cbr /\u003E The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EYears of Relevant Work Experience: \u003C/strong\u003E3 years\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EPhysical Requirements:\u003C/strong\u003E\u003Cbr /\u003E Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EAdditional Qualifications:\u003C/strong\u003E\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EPreferred Qualifications:\u003C/strong\u003E\u003Cbr /\u003E Bachelor\u0027s degree preferred \u003Cbr /\u003E Working knowledge of Microsoft Office Suite \u003Cbr /\u003E Excellent written and verbal communication skills \u003Cbr /\u003E 3 - 5 years HRIS experience required Working knowledge of Workday preferred\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EKnowledge, Skills, Abilities and Competencies:\u003C/strong\u003EAction Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm \u003Cbr /\u003E Collaborates - Building partnerships and working collaboratively with others to meet shared objectives \u003Cbr /\u003E Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences \u003Cbr /\u003E Customer Focus - Building strong customer relationships and delivering customer-centric solutions \u003Cbr /\u003E Demonstrates Self-Awareness - Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses \u003Cbr /\u003E Manages Ambiguity - Operating effectively, even when things are not certain or the way forward is not clear \u003Cbr /\u003E Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems \u003Cbr /\u003E Resourcefulness - Securing and deploying resources effectively and efficiently \u003Cbr /\u003E Tech Savvy - Anticipating and adopting innovations in business-building digital and technology applications.\u003C/div\u003E

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Posted: 2019-11-07 Expires: 2019-12-11

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Senior Analyst Support Systems

Home Depot
Atlanta, GA 30303

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