14 days old

Senior Asset Manager

Cisco Systems Inc.
Poland, NY 14747

Asset Management is a proactive service where Cisco is responsible to improve the accuracy of primarily Cisco devices installed within the Customer network/s. The individual would be supporting our customers in their effort to manage the lifecycle of HW and SW assets in their networks to mitigate operational and financial risks, optimize Total Cost of Ownership and improve the overall customer experience.

Role & Responsibilities - summary

The individual would be responsible to drive business outcomes to the customer by achieving KPIs which have a bearing on the Customers Risk appetite, Budgeting and Planning & ability to manage Contracts effectively.

The Asset Manager would be responsible for gathering information about the newly assigned customer, create visibility of the customer Installed Base, analyzing the data quality and assess existing processes governing Lifecycle of the Customer Assets. Based on the results of the analysis, the Asset Mgr will execute necessary Installed Base cleanup actions with the cooperation of Cisco transactional support teams.

To optimize customer experience, the individual is required to analyze customer Asset Management process (or Installed Base Lifecycle Process) and provide recommendations for its design/optimization, being accountable for the process to be executed and acting as the single point of contact to the customer, partner, and Cisco account team for managing, tracking, and reporting on any asset / contract management issues.

Qualifications

  • 4 years or more of working experience, direct experience in the related area would be an advantage
  • Strong knowledge of Excel is required
  • Industry process knowledge (ITIL, SIX SIGMA, CHAMP) is not required, though beneficiary
  • Fluent Russian/German/French would be an advantage

Desired skills

  • Strong communication, presentation and listening skills
  • Customer focused
  • Analytical and problem-solving skills
  • Ability to work independently
  • Keen to learn
  • Proactive, taking Ownership to drive execution / solve challenges
  • Ability to prioritize and multitask
  • Team player

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

Categories

Posted: 2021-01-08 Expires: 2021-02-07

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Senior Asset Manager

Cisco Systems Inc.
Poland, NY 14747

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