1+ months

Senior Business Manager

Walmart
San Bruno, CA 94066
1301462BRReq ID:1301462BRCompany Summary:The Walmart eCommerce team is rapidly innovating to evolve and define the future state of shopping. As the worlds largest retailer, we are on a mission to help people save money and live better. With the help of some of the brightest minds in technology, merchandising, marketing, supply chain, talent and more, we are reimagining the intersection of digital and physical shopping to help achieve that mission.Job Title:Senior Business ManagerPosition Summary:About Jet & Walmart US eCommerce Jet and Walmart are reshaping eCommerce as we know it. Based in Hoboken NJ (just 10 min from Manhattan) and San Bruno & Sunnyvale, CA, we are group of shopping sites on the relentless pursuit to build the greatest customer experience in the world. At Walmart & Jet US eCommerce, we believe in bold. That means taking risks, asking why not, looking where no ones looked before and crushing it! Our engineers are utilizing and building world-class technologies, to optimize the supply chain, remove unnecessary costs, sprinkle in some surprise and delight all while saving consumers every penny possible and were just getting started. At Jet & Walmart US eCommerce, we have worked hard to build a culture that stresses the importance of learning and of sharing knowledge. If you want to be part of the team that is disrupting the shopping norm and youre capable of smashing the status quo, we have a hunch youd look good in purple and blue. About the Job Walmart U.S. eCommerce is looking for a Senior Business Manager to oversee the customer experience function for post purchase flows. The selected candidate will lead the implementation of cross-functional, and highly visible strategic initiatives. The candidate will be part of the Returns team and will coordinate across Walmart.com, Walmart Stores, Walmart Subsidiaries and Walmart Marketplace Sellers to create, implement and manage a world-class returns experience. The selected candidate will identify the critical performance indicators and business outcomes and align the execution plans of all key stakeholders and teams to ensure the program achieves its desired goals. This individual will apply a general management perspective and problem-solving approach, will be agile and able to apply the right frameworks, operating cadence, and business analysis & acumen to each phase of the program lifecycle. As such, this individual will be able to identify key risks, dependencies, and work with the requisite teams to put solutions in place that will achieve the program outcomes. This lead will be skilled at engaging and communicating to teams across multiple domains, as well as engaging at a detailed level across product management and engineering, strategy, legal, stores, supply chain, retail merchandizing, marketing, customer and store operations, & analytics. Job Location: Sunnyvale, CA Position Description The responsibilities of this role include: \tDevelop business strategy, vision and roadmap for returns experience for 3rd Party Orders by using user feedback, customer engagement, industry analysis to identify new product opportunities and enhancements. \tBuild a business case for policy changes and obtain approval and funding from stakeholders \tDrive initiatives and changes to return policies to improve customer experience \tDevelop and maintain roadmap to address the customer experience issues and improve site experience for 3rd Party order flows on the site \tPartner with merchandising, product management, and technical teams and partner manageme The selected candidate will identify the critical performance indicators and business outcomes and align the execution plans of all key stakeholders and teams to ensure the program achieves its desired goals. This individual will apply a general management perspective and problem-solving approach will be agile and able to apply the right frameworks, operating cadence, and business analysis & acumen to each phase of the program lifecycle. As such, this individual will be able to identify key risks, dependencies, and work with the requisite teams to put solutions in place that will achieve the program outcomes. This lead will be skilled at engaging and communicating to teams across multiple domains, as well as engaging at a detailed level across product management and engineering, strategy, legal, stores, supply chain, retail merchandising, marketing, customer and store operations, & analytics.City:SAN BRUNOState:CAPosition Description:About Jet & Walmart US eCommerce Jet and Walmart are reshaping eCommerce as we know it. Based in Hoboken NJ (just 10 min from Manhattan) and San Bruno & Sunnyvale, CA, we are group of shopping sites on the relentless pursuit to build the greatest customer experience in the world. At Walmart & Jet US eCommerce, we believe in bold. That means taking risks, asking why not, looking where no ones looked before and crushing it! Our engineers are utilizing and building world-class technologies, to optimize the supply chain, remove unnecessary costs, sprinkle in some surprise and delight all while saving consumers every penny possible and were just getting started. At Jet & Walmart US eCommerce, we have worked hard to build a culture that stresses the importance of learning and of sharing knowledge. If you want to be part of the team that is disrupting the shopping norm and youre capable of smashing the status quo, we have a hunch youd look good in purple and blue. About the Job Walmart U.S. eCommerce is looking for a Senior Business Manager to oversee the customer experience function for post purchase flows. The selected candidate will lead the implementation of cross-functional, and highly visible strategic initiatives. The candidate will be part of the Returns team and will coordinate across Walmart.com, Walmart Stores, Walmart Subsidiaries and Walmart Marketplace Sellers to create, implement and manage a world-class returns experience. The selected candidate will identify the critical performance indicators and business outcomes and align the execution plans of all key stakeholders and teams to ensure the program achieves its desired goals. This individual will apply a general management perspective and problem-solving approach, will be agile and able to apply the right frameworks, operating cadence, and business analysis & acumen to each phase of the program lifecycle. As such, this individual will be able to identify key risks, dependencies, and work with the requisite teams to put solutions in place that will achieve the program outcomes. This lead will be skilled at engaging and communicating to teams across multiple domains, as well as engaging at a detailed level across product management and engineering, strategy, legal, stores, supply chain, retail merchandizing, marketing, customer and store operations, & analytics. Job Location: Sunnyvale, CA Position Description The responsibilities of this role include: \tDevelop business strategy, vision and roadmap for returns experience for 3rd Party Orders by using user feedback, customer engagement, industry analysis to identify new product opportunities and enhancements. \tBuild a business case for policy changes and obtain approval and funding from stakeholders \tDrive initiatives and changes to return policies to improve customer experience \tDevelop and maintain roadmap to address the customer experience issues and improve site experience for 3rd Party order flows on the site \tPartner with merchandising, product management, and technical teams and partner management to define policy, outline initiatives, and roll out and monitor changes. \tCommunicate project benefits and champion returns initiatives throughout the organization. \tPartner with merchandising and partner management to establish internal stakeholder panels and seller/supplier focus groups to incorporate feedback into initiative development and improvement. \tDevelop thought leadership and help build a world-class Returns Experience team \t Work cross-functionally across multiple locations so communication, collaboration, and organization are key to success in this role #L!-TB1Minimum Qualifications:Minimum Qualifications \tBachelors degree in Business Administration, Information Systems, Computer Science or related field \t 5 years+ of experience in business consulting, product management, post purchase, supply chain or related field \tStrong analytics skills. Experience with Excel and Data analysis tools Tableau,Category:Planning / Business Analytics / Pricing Brand:Walmart.com

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Posted: 2019-05-14 Expires: 2019-09-19

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Senior Business Manager

Walmart
San Bruno, CA 94066

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