1+ months

Senior Customer Service Advocate - Hooksett, NH - 897463

Hooksett, NH 03106
  • Job Code
    897463

Senior"Customer Service Advocate - Hooksett, NH

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Challenge"can often be it's own reward. But why settle for just being challenged when you"can also be nurtured, mentored and supported as you make an impact in a fast"paced career? At UnitedHealthcare, part of the UnitedHealth Group"family of businesses, you can have all of the above, everyday. Now, you can"take advantage of some of the best training and tools in the world to help"serve our existing and new customers. As a Senior Customer Service Advocate,"you'll provide our members with the information they need to make better"decisions about their health, helping them get access to the right care the"first time. Every day, you'll provide compassionate and empathetic support to"50 to 70 callers providing guidance, support, and resolution for escalated issues."This is no small opportunity. This is where you can bring your compassion for"others while building your career.

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This"position is full-time (40 hours/week) Monday - Friday. Employees are required"to have flexibility to work any of our 8 hour shift schedules during our normal"business hours of 7:55am - 5:05pm. It may be necessary, given the business"need, to work occasional overtime. Our office is located at 14 Central Park"Dr., Hooksett, NH.

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There are"several steps in our hiring process. Please make sure that you have filled out"all required sections of your employment application. Once you submit your"completed application, you will receive an e-mail with information regarding"next steps including any pre-employment assessment(s) that are required. Both"your application and any required assessment(s) need to be completed before we"can consider you for employment so the sooner you complete these two steps, the"sooner you will hear from us. To learn more, go to:"http://uhg.hr/OurApplicationProcess

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What we do defines who we are. Take a deeper look at how we're providing"support during this global health crisis and search for a way you can get involved."View our Covid-19 Resources Page at: https://info.uhg.com/

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Primary"Responsibilities

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  • Demonstrate"outstanding service to identify the source of the caller's issue and work to"resolve the inquires in a timely and professional manner

  • Help"guide and educate customers about the fundamentals and benefits of"consumer-driven health care topics such as selecting the best benefit plan"options, maximizing the value of their health plan benefits and choosing a"quality care provider

  • Assist"customers in navigating myuhc.com and other UnitedHealth Group websites while"encouraging and reassuring them to becoming self-sufficient with our tools

This role"is equally challenging and rewarding. You'll be on the phone for long periods"of time and encounter all types of communication styles and personalities as"you help resolve conflicts or issues. You'll deal with stressful situations and"resolve complex health care concerns in a positive, simplified manner so that"callers fully understand their health care plans and solutions.

You'll be rewarded and recognized for your performance in an"environment that will challenge you and give you clear direction on what it"takes to succeed in your role as well as provide development for other roles"you may be interested in.

Required Qualifications:

  • High School Diploma, GED, or Equivalent work experience
  • Minimum of 3+ years of combined education, work and/or volunteer experience
  • If you need to enter a work site for any reason, you will be"required to screen for symptoms using the ProtectWell mobile app,"Interactive Voice Response (i.e., entering your symptoms via phone system) or"similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth"Group building, employees are required to wear a mask in common areas. In addition,"employees must comply with any state and local masking orders

Preferred Qualifications:

  • Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
  • Social work, behavioral health, disease prevention, health promotion and behavior change (working with vulnerable populations)
  • Sales or account management experience
  • Customer Service Experience

UnitedHealth Group is an essential business.The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.


Some of the steps we've taken to ensure employee well-being include:

  • Launched our ProtectWell app and UnitedCARES program to help ease the burden and stress for our UnitedHealth Group team members and their immediate family affected by COVID-19
  • Daily updates from our CEO Dave Wichmann to support and inspire team members during this challenging time
  • Onsite social distancing and increased sanitization measures for employees who have been welcomed back to our offices
  • Fully cover the COVID-19 healthcare costs for our employees
  • Employees who self-identify as high risk or who live with someone who is high risk have been asked to remain working from home
You can learn more about all we are doing to fight COVID-19 and support impacted communities at:https://www.unitedhealthgroup.com/newsroom/addressing-covid.html

Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do yourlife's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords:customer service representative, customer service, CSR, UnitedHealth Group, call center, UnitedHealthcare, Optum, OptumRx, health care, healthcare, office, phone support, training class, hiring immediately

Categories

Posted: 2020-10-27 Expires: 2020-12-25

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Senior Customer Service Advocate - Hooksett, NH - 897463

UnitedHealth Group
Hooksett, NH 03106

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