1+ months

Senior Customer Service Center Coordinator - (109253)

Universal Health Services
Tredyffrin, PA 19312
  • Job Code

One of the nations largest and most respected hospital management companies, Universal Health Services, Inc. (NYSE: UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, UHS today has annual revenue exceeding $10.7 billion. In 2019, UHS was again recognized as one of the Worlds Most Admired Companies by Fortune; in 2018, ranked #268 on the Fortune 500; and in 2017, listed #275 in Forbes inaugural ranking of Americas Top 500 Public Companies.

Our operating philosophy is as effective today as it was 40 years ago, enabling us to provide compassionate care to our patients and their loved ones: Build or acquire high quality hospitals in rapidly growing markets, invest in the people and equipment needed to allow each facility to thrive, and become the leading healthcare provider in each community we serve.

Headquartered in King of Prussia, PA, UHS has more than 87,000 employees and through its subsidiaries operates 350 inpatient acute care hospitals and behavioral health facilities and 30 outpatient and other facilities located in 37 states, Washington, D.C., Puerto Rico and the United Kingdom. For additional information on the Company, visit our web site: http://www.uhsinc.com.

The Corporate Customer Support Center is seeking a dynamic and talented Senior Customer Service Center Coordinator.

The Senior Customer Service Center Coordinator supports the implementation of UHS applications. Meets deadlines and ensures continued progress toward assignment completion. Shares experience with other members of team. Receives, evaluates and assigns or otherwise addresses Acute Care hospitals, BH Facilities and Corporate user requests for assistance regarding problems related to IS systems in accordance with department problem resolution and escalation protocols.

Key Responsibilities include:

System Maintenance/Support Activities:

  • Researches and resolves Customer Support Center Tickets with little guidance.
  • Gathers all necessary information via on-line request form, telephone calls, facsimile, e-mail or in person.
  • Escalates and communicates the problem to the appropriate IS staff.
  • Documents the impact of the problem. Assigns a priority level and resolution target time.
  • Adheres to UHS Service Level and Change Management Policies.
  • Establishes and maintains regular communications with Acute Care and Corporate users regarding the description and disposition of user requests for assistance, requiring normal business courtesy and decorum, telephone etiquette, and the ability to ascertain the exact nature of the problem.

System Implementation Activities:

  • Supports the implementations of applications and assists by working in the facility Command Center or UHS Corporate to help process issues.

Job Requirements

Position Requirements:

  • A high school diploma is required, an associates or technical degree preferred.
  • Advanced knowledge of support methods and practices.
  • Working knowledge of problem resolution and escalation protocol.
  • Excellent PC troubleshooting skills in a Windows environment. Understanding of software applications, printing and printer issues and network connectivity. General familiarity with a variety of business, clinical and financial systems such as Exchange, Lawson, Active Directory, and Cerner. Proficient in the use of remote desktop tools.
  • Demonstrated written and verbal communication skills sufficient to communicate the exact nature of the problem or request for assistance.
  • Knowledge of IS standards and quality management methods.
  • Train new and existing CSC staff on department policy and procedures.
  • Identifies trends during daily support functions and suggests solutions. Suggests ways of improving processes and procedures.
  • Take the lead on urgent issues in the absence of other management and report these issues to the proper Corp Director level and facility staff.
  • Complete special assignments and projects when assigned.

This opportunity provides the following:

  • Challenging and rewarding work environment
  • Growth and development opportunities within UHS and its subsidiaries
  • Competitive Compensation
  • Excellent Medical, Dental, Vision and Prescription Drug Plan
  • 401k plan with company match
  • Generous Paid Time Off

*UHS is a registered trademark of UHS of Delaware, Inc., the management company for Universal Health Services, Inc. and a wholly-owned subsidiary of Universal Health Services, Inc. Universal Health Services, Inc. is a holding company and operates through its subsidiaries including its management company, UHS of Delaware, Inc. All healthcare and management operations are conducted by subsidiaries of Universal Health Services, Inc. To the extent any reference to "UHS or UHS facilities" on this website including any statements, articles or other publications contained herein relates to our healthcare or management operations it is referring to Universal Health Services' subsidiaries including UHS of Delaware. Further, the terms "we," "us," "our" or "the company" in such context similarly refer to the operations of Universal Health Services' subsidiaries including UHS of Delaware. Any employment referenced in this website is not with Universal Health Services, Inc. but solely with one of its subsidiaries including but not limited to UHS of Delaware, Inc.

UHS is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at UHS via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of UHS. No fee will be paid in the event the candidate is hired by UHS as a result of the referral or through other means.


Posted: 2019-11-07 Expires: 2020-03-19

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Senior Customer Service Center Coordinator - (109253)

Universal Health Services
Tredyffrin, PA 19312

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