5 days old

Senior Customer Service Representative - West Valley City, UT - 918199

West Valley City, UT 84119
  • Job Code
    918199

OptumHealth is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the U.S. Healthcare system.

""

OptumHealth helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

""

At OptumHealth, you will perform within an innovative culture that's focused on transformational change in the Healthcare system. You will leverage your skills across a diverse and multi - faceted business. And you will make contributions that will have an impact that's greater than you've ever imagined.

""

This position is full-time (40 hours/week) Must be able to work an 8-hour shift between 6:00 am - 9:00 pm PCT. Sunday - Thursday, Monday - Friday, OR Tuesday Saturday.It may be necessary, given the business need, to work occasional overtime. 2525 Lake Park BLVD West Valley City UT 84120.

""

As aSenior Customer Service Representative, you'll provide our members with the information they need to make better decisions about their health, helping them get access to the right care the first time. Every day, you'll provide compassionate and empathetic support to 50 to 70 callers providing guidance, support, and resolution for escalated issues. This is no small opportunity. This is where you can bring your compassion for others while building your career.

""

This role is equally challenging and rewarding. You'll be on the phone for long periods of time and encounter all types of communication styles and personalities as you help resolve conflicts or issues. You'll deal with stressful situations and resolve complex health care concerns in a positive, simplified manner so that callers fully understand their health care plans and solutions.

""

Primary Responsibilities:

""
    ""
  • Serve as a resource or Subject Matter Expert for team members or internal customers
  • ""
  • Handle escalated calls, resolving more complex customer issues
  • ""
  • Demonstrate outstanding service to identify the source of the caller's issue and work to resolve the inquires in a timely and professional manner
  • ""
  • Help guide and educate customers about the fundamentals and benefits of consumer - driven health care topics such as selecting the best benefit plan options, maximizing the value of their health plan benefits and choosing a quality care provider
  • ""
  • Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
  • ""
  • Assist customers in navigating myuhc.com and other UnitedHealth Group websites while encouraging and reassuring them to becoming self - sufficient with our tools
  • "
""

Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

""

"

Required Qualifications:

""
    ""
  • High School Diploma / GED (or higher)
  • ""
  • 1+ years of customer service experience OR experience in a medical office, health care, call - center or office setting analyzing and solving customer problems
  • ""
  • Familiarity with computers and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
  • ""
  • Proficient in translating health care - related jargon and complex processes into simple, step - by - step instructions customers can understand and act upon
  • ""
  • Must be able to work an 8 hour shift between 6 am - 9:00 pm Sunday - Thursday, Monday - Friday, or Tuesday Saturday
  • ""
  • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained
  • "
""

Preferred Qualifications:

""
    ""
  • Prior health care experience
  • ""
  • Knowledge of billing / finance and eligibility processes, practices and concepts
  • "
""

Soft Skills:

""
    ""
  • Proficient conflict management skills including the ability to resolve stressful situations
  • ""
  • Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner
  • "
""

UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us. You can learn more about all we are doing to fight COVID-19 and support impacted communities at: https://www.unitedhealthgroup.com/newsroom/addressing-covid.html

""

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM

""

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

""

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

""

Keywords: Customer Service, CSR, Senior CSR, West Valley City, UT, Call Center, hiring immediately, RPO

Categories

Posted: 2021-04-07 Expires: 2021-05-07

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Senior Customer Service Representative - West Valley City, UT - 918199

UnitedHealth Group
West Valley City, UT 84119

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast