11 days old

Senior Customer Success Engineer - Security Stealthwatch

Cisco Systems Inc.
Poland, NY 14747


What Youll Do

The Customer Success Specialist (CSS) role is a highly critical, strategic advisor that engages with customers to accelerate their adoption of Cisco products & solutions that transform their business and drive business outcomes. The role resides within the Cisco Customer Experience (CX) organization, one of Ciscos fastest growing teams.

This is a highly technical role for a subject matter expert, intended to help our customers with a myriad of their adoption challenges as a specialist within the Cisco Security architecture, including Secure Network Analytics, Secure Cloud Analytics, Secure Endpoint, SecureX, NGFW as well a high degree of competency around R&S technologies.

Main responsibilities

The CSS will build close relationships with customers, CX counterparts, architects, & engineers in achieving their goals. The role will:

  • Assist with the onboarding of new customers and act as the customer's advocate within the business.
  • Assist with support escalations.
  • Assist the sales organisation and channel to ensure customers understand our post sales value proposition.
  • Assist with management of pre-release and Beta product testing at key customers.
  • Assist the sales and services organizations with services pre-sales.
  • Assist the support renewals team.
  • Assist the wider Customer Success team as required across all theatres.
  • Understand the customers business strategy to help drive adoption of Cisco Security solutions
  • Articulate Ciscos Security architectural approach to help the customer succeed
  • Lead complex escalations related to Cisco Security suite of solutions
  • Trusted advisor to customer and evangelize Cisco Security
  • Security Architecture Technical Lead

Key Skills:

  • Fluent in English, additional languages are interesting
  • Strong Networking and Security background Cisco Secure suite of solutions, NGFW, Endpoint Protection, ASA, ISE, IOS, Enterprise Networks highly desired.
  • CCIE or equivalent experience required.
  • Strong customer advocacy skills.
  • Ability to work independently across multiple time zones.

Who You Are

  • Customer Obsessed: Inherently understands customer needs and provides the best CX onboarding and contract lifecycle experience to enhance customer value.
  • Technical Leader: Enough technical knowledge to understand and connect customer business outcomes to offer functionality to accelerate customer value
  • Cross-Team Collaborator: Work across internal and external teams of all levels to proactively support the customer. Reducing the time it takes the customer to start engaging with and receiving value from their service. Ability to operate and interact with customers in a remote / virtual environment
  • Business Acumen: clear understanding of the customers business outcomes and how the CSS can support the customer on their path
  • Results Oriented: Interest in and proven execution ability with relevant offers and driving customer to their outcomes.
  • First Responder: Skilled at issue management and managing customer expectations
  • Effective Communicator: Delivers complex information in a confident and convincing manner, appropriate to a diverse audience that produces clarity and impact.

Required Experience

  • 10+ years of experience in technical consulting or direct customer interfacing/engagement role with a deep understanding of industry best practices related to one of the IT security domains.
  • Good background in problem solving.
  • Insights into how companies protect their assets and their businesses. This includes an understanding of technologies used to reach business outcomes and optimal ROI.
  • A high degree of competency across multiple security technologies; Firewall, IPS, EDR, XDR, Behavioural Analytics. The objective is to assist the customer with barriers that they experience as they onboard and implement Cisco Security Solutions.
  • Detailed understanding of the technical fundamentals of aligned technology/specialization areas and related best practices, and an ability to define and articulate how technology can be used to solve business challenges
  • Suggested Cisco technical Certifications: CCIE, CCNP, CCDP or equivalent strongly preferred
  • Suggested Cisco Success Management certifications: Cisco Certified Success Specialist
  • Suggested Industry Certifications: CISM, CISSP or equivalent strongly preferred.

If you are looking for hands-on involvement in crafting the future direction of Cisco and Customer Experience, we have a place for you

We Are Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! 


Posted: 2021-04-02 Expires: 2021-05-02

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Senior Customer Success Engineer - Security Stealthwatch

Cisco Systems Inc.
Poland, NY 14747

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