1+ months

Senior Desktop Applications Engineer

Orrick, Herrington & Sutcliffe LLP
Remote (US - CA) Work Remotely

Are you a high-energy individual who thrives in technology environments? Do you love working with smart, dynamic, collaborative teams? This may be the opportunity you have been looking for!

Orrick currently has an excellent opportunity for a Senior Desktop Applications Engineer. This position will be located at our Global Operations & Innovation Center (GOIC) in Wheeling, WV and consideration given for 100% remote US locations

Responsibilities:  

The Senior Desktop Engineer is an exciting and impactful position, playing a lead role in managing the firm’s desktop, laptop and virtual image design, performance, and support. The person in this position will provide expert guidance, support and troubleshooting on endpoint hardware and operating systems.  Key to success in this position will be leveraging tools such as Nexthink, Microsoft Endpoint Analytics, Intune and SCCM in collecting data to improve performance, trouble-shoot and ensure a good end-user experience.  The Senior Desktop Engineer plays a critical role in the overall technology experience of all personnel in the firm.  

This position will be a third level escalation point for end user technical support and will interact with Project Managers, Business Analysts, Trainers, Process Owners, Application Owners, Third-party Consultants, and End Users to complete projects on a global scale and provide subject matter expertise especially in the areas of desktop hardware, design, and performance. They will interface with other engineers in the Applications, Web Engineering, Innovations, Service Operations, Security, and Infrastructure areas.   

  • Ownership of the performance and user experience associated with the Windows-based desktops, laptops and virtual desktops.
  • Responsibility in providing guidance on the selection of desktop and laptop hardware and its configuration.  
  • Expert level usage of Nexthink Experience platform to monitor and improve laptop/desktop experience and performance and to trouble-shoot.
  • Usage of tools such as Microsoft Intune, SCCM, Endpoint analytics and M365 in managing and supporting endpoints.  
  • Provide 3rd level technical support
  • Provide guidance to other engineers and the Service Desk team on endpoint and application matters and work closely with the Technology Training Team to develop user level training.  
  • Stay abreast of the new technologies and trends and bring forward relevant ideas and enhancements to improve endpoint performance and user experience.  
  • Participate in the On-Call support rotation of the Applications Team. This will require learning Orrick’s core application suite.
  • Help to plan and implement systems and services particularly in the areas of desktop hardware, design and performance that differentiate Orrick from other law firms and keep us on the leading edge of technology.
  • Assist in the support of any firm application when called upon to do so.
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Qualifications:

  • Bachelor’s degree in Computer Science or a related area from an accredited college or university or equivalent work experience. 
  • Expert experience implementing, leveraging and supporting Microsoft 365 with demonstrated subject matter expertise.
  • At least 5 years’ experience and expert level knowledge of desktop operating system performance monitoring, analysis and tuning.
  • In-depth, expert level knowledge of desktop operating systems including Windows 10 and Windows 11.
  • Experience with the Nexthink Experience platform or similar to monitor and improve laptop/desktop experience and performance and to trouble-shoot a big plus.
  • Experience with Microsoft Endpoint Configuration Manager (including Intune and Endpoint Analytics) and M365 in managing and supporting endpoints.  
  • In-depth knowledge of laptop and desktop hardware
  • Experience with Dell hardware a big plus.
  • Expertise is Active Directory and Azure Active Directory.  
  • Mac experience a plus.  
  • In-depth knowledge of Microsoft Office products and Microsoft 365 offerings.  
  • Technical & Administrative expertise in the Microsoft 365 platform a big plus.  
  • Experience working with and trouble-shooting remote access platforms such as Cisco AnyConnect and Zscaler or similar solutions from a client perspective.
  • Strong understanding of networking and server operating systems.
  • Expertise in Active Directory.
  • Solid database understanding a plus
  • Experience with PowerShell scripting.
  • Experience leading or working on significant IT projects.
  • Experience in either the legal or professional services industries preferred.
  • Very strong customer service orientation required.
  • Strong organizational skills required.
  • Excellent written and oral communication skills.  Ability to communicate with technical and non-technical staff.
  • Ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities required.
  • Ability to work both independently and in a team-oriented, collaborative environment is required.

Who is Orrick? Orrick is a global law firm focused on serving the technology & innovation, energy & infrastructure and finance sectors. Founded more than 150 years ago in San Francisco, Orrick today has offices in 25+ markets worldwide. We are recognized worldwide for delivering the highest-quality legal advice through our diverse teams and for our culture of innovation and collaboration.  Financial Times selected Orrick as the Most Digital Firm of 2020, and in the past five years, the Most Innovative Law Firm of the Year three times and runner-up twice. For the seventh year in a row, Fortune named Orrick to its 2022 list of the 100 Best Companies to Work For.  Learn more about our awesome employee experience here: Fortune 100 Great Place To Work certified company*. 

Orrick offers a collaborative work environment, competitive salary, and excellent benefits, from wellness and mindfulness programs to social impact opportunities, professional staff affinity group communities and generous paid time off. 

Please visit www.orrick.com for more information about the firm. 

Colorado Residents Only:  Please use the following link for information required by the Colorado Equal Pay for Equal Work Act: https://www.orrick.com/en/Careers/022REM

How to Apply: If you are searching for a chance to create an impact, you have a little grit and you love working with a team, we want to talk with you. To submit your resume and cover letter for this position, please visit our Staff and Paralegal Opportunities Listings at www.orrick.com/Careers

No phone calls please. 

What you need to know:  Successful applicants will be required to provide proof of being fully vaccinated against COVID-19 prior to the commencement of employment. Applicants who wish to apply for a medical, religious accommodation or any other accommodation required under applicable law can do so later in the process (accommodations are not guaranteed and are decided on a case by case basis).

We are an Equal Opportunity Employer. 

Consistent with the SF Fair Chance Ordinance, an arrest and conviction record will not automatically disqualify a qualified applicant from consideration. 

Qualified applicants with criminal histories will be considered for the position in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring.

#LI-DNI

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Posted: 2022-06-28 Expires: 2022-08-26

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Senior Desktop Applications Engineer

Orrick, Herrington & Sutcliffe LLP
Remote (US - CA)

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