1+ months

Senior Director, Customer Research and Insights

Walmart
Bentonville, AR 72712
1314089BRReq ID:1314089BRCompany Summary:Over fifty years ago, Sam Walton started a single mom-and-pop shop and transformed it into the world's biggest retailer. Since those founding days, one thing has remained consistent: helping our customers save money so they can live better. When you join our Walmart family of brands (Sam's Club, Jet.com, Hayneedle, Modcloth, Moosejaw, Bonobos and many more!), you'll play a crucial role in shaping the future of retail, improving millions of lives around the world. Our associates have championed causes like U.S. job expansion, responsible global sourcing, female entrepreneur empowerment, and much, much more, establishing Walmart as a leader in sustainability, corporate philanthropy and employment opportunity. What could you accomplish with Walmart?Job Title:Senior Director, Customer Research and InsightsTime Type:Full TimeCity:BENTONVILLEState:ARPosition Description:Walmarts Customer organization is evolving to the next generation, with a focus on providing the best online and in store experience for customers. Customer Science is an integral part of this organization that leads the customer science, planning and strategy development, customer journey, communications, as well as in store and online experience for the 140 million U.S. customers that shop at Walmart every week. Whether in store or online Walmart is serving customers changing needs of retail. As a part of Walmarts Customer Science team youll be the voice of our customer. Why? Because Sam Walton founded our company with the belief that the customer is #1. Its not just a belief, but our way of doing business. With the customer at the forefront, we have the ability to help deliver the easiest shopping experience at the lowest cost, both digitally and physically. Thats where you come in. As the Senior Director, Insights Consulting, youll lead a group of experienced insights consultants to enable customer centric decision making with a variety of insights and analytics tools. You will consult with our senior executives to help them envision the future and prioritize where to invest in their businesses based on customer needs and pain points. You will be a thought partner and trusted advisor to the business and marketing leadership as well as develop key strategic partnerships, ensuring that the customer is always at the center of strategic discussions. Your role will require not only customer advocacy but also deep industry expertise as well as a strong appreciation for Walmarts business strategies and processes. You will make an impact by: Improving the lives of millions of customers by driving customer-centric decisions across our Walmart US business. Advising key stakeholders to envision the future and help them prioritize where to invest in their businesses. Leading cross functionally and being strategically embedded with the business as the go-to resource for a host of customer concerns and solutions. Adding your experience and talent to a broader scale with larger business impact with teams that will forever alter the landscape of retail & eCommerce. Being a part of team that is diverse and spread across multiple locations. Ideal Qualifications: Experience in developing, leading and inspiring an experienced insights team that delivers effective results. An analytical thinker capable of synthesizing research and behavioral data into a cohesive, compelling, concise story that drives business and marketing strategies Deep knowledge of quantitative and qualitative primary research methodologies. Well versed in data science techniques Demonstrated thought leadership to drive continuous innovation and improvement with ability to build trusted relationships across all levels of a complex organization. The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process. #LI-CC1Minimum Qualifications: + 6 years' supervisory experience. + Bachelor's degree in Business Administration or related field and 6 years' experience in marketing research, data analytics, consulting, or related field OR 8 years' experience in marketing research, data analytics, consulting, or related field. Additional Preferred Qualifications: + 4 years' experience with customer analytics in retail operations or related field. + Master's degree in Business Administration or related field. Category:Marketing Status:SalaryShift:0Brand:Walmart

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Posted: 2019-08-27 Expires: 2019-12-28

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Senior Director, Customer Research and Insights

Walmart
Bentonville, AR 72712

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