26 days old

Senior Graphics Instructional Designer - Telecommute within TX

Dallas, TX 75201 Work Remotely
  • Job Code

Do you have compassion and a passion to help others? Transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieve your life's best work. (sm)


Responsible for conducting training needs analysis for the business and designing, developing and evaluating all training materials, communications and activities to meet the organization's job/role requirements.  Position determines best presentation approach such as instructor-led, self-study, computer and internet modalities as required. The Sr. Instructional Designer is involved in conducting ongoing evaluations and assessments to ensure effectiveness of programs and recommending / implementing modifications as necessary.  Position works with SMEs to obtain training content.  Responsibilities include design and development of online, web-based, instructor-led, and video-conferencing supported training materials for a Learning Management System or for stand-alone deliverables.


You'll enjoy the flexibility to telecommute* from anywhere within Texas as you take on some tough challenges.

Primary Responsibilities:

  • Assess and interpret customer needs and requirements
  • Engage/collaborate with appropriate stakeholders and SMEs needed to identify business needs, performance goals and gaps
  • Conduct task analysis/research to identify the specific knowledge, skills, and behaviors needed to achieve desired performance levels (e.g., focus groups, observation)
  • Conduct audience analysis (e.g., target audiences, current skills, performance gaps, special needs, prior knowledge, and attitudes)
  • Identify and communicate appropriate solutions needed to address identified business issues and needs (e.g., training, coaching, policy changes, system changes, process/procedure changes, compliance issues, documentation issues, incentive issues, leadership issues, organization structure)
  • Identify measurement approaches and mechanisms to evaluate success of the educational solution
  • Develop learning objectives based on appropriate analyses (e.g., business analysis, task analysis, audience analysis)
  • Engage/collaborate with appropriate stakeholders and SMEs to determine appropriate training content (e.g., products, processes, tools, skills needed)
  • Apply principles of adult learning and training best practices to create effective and innovative training design solutions
  • Research/identify appropriate delivery approaches/media/methodologies (e.g., ILT, eLearning, webinar, virtual training, social media) and obtain required approvals
  • Identify/incorporate or develop appropriate learning activities/exercises needed to enable learners to achieve learning objectives (e.g., delivery timeframes, durations, techniques)
  • Write scripts/talking points or supporting materials/ storyboards for learning activities (e.g., trainer, audio, video, case studies, quick reference guides, handouts, job aids, trainer/learner guides, audio/visual aids)
  • Develop tools/resources for evaluating/measuring post-training learning effectiveness
  • Obtain stakeholder and SME approval/sign-off of training materials (following review cycles), and make needed revisions based on stakeholder feedback
  • Conduct Train-the-Trainer sessions to prepare trainers for delivery of training solutions and ensure/validate trainer readiness
  • Conduct training pilots to identify specific issues that needed to be addressed prior to delivery (e.g., timing, media, content gaps, audience engagement, assessment issues, and training guides/materials)
  • Publish, test, and upload files to appropriate delivery locations (e.g., LMS, SharePoint)
  • Respond to ongoing feedback from trainers, and make appropriate adjustments to training deliverables
  • Ensure that post-training evaluation processes are properly implemented (e.g., activate system tools, conduct focus group/interviews, and distribute surveys)
  • Monitor and analyze training metrics/data/trends, and identify areas needing attention to enhance learning effectiveness
  • Collaborate with trainers to identify strengths and areas for improvement in training solutions, and appropriate steps to take to improve training effectiveness (e.g., content, activities, materials, delivery methods)
  • Conduct updates/debriefs as necessary with appropriate stakeholders to communicate training experiences/effectiveness, based on available feedback and data
  • Engage with learners post-training to obtain additional feedback on training effectiveness (e.g., focus groups, follow-up surveys), collaborating with trainers as appropriate
  • Identify and incorporate needed changes to learning solutions (e.g., processes, procedures, materials, techniques, curricula) based on measurement/evaluation results

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.



Posted: 2020-10-29 Expires: 2020-11-28

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Senior Graphics Instructional Designer - Telecommute within TX

UnitedHealth Group
Dallas, TX 75201

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