1+ months

Senior Manager, Automation, AI Product Management

Walmart
Sunnyvale, CA 94086
1399322BRReq ID:1399322BRCompany Summary:The Walmart eCommerce team is rapidly innovating to evolve and define the future state of shopping. As the worlds largest retailer, we are on a mission to help people save money and live better. With the help of some of the brightest minds in technology, merchandising, marketing, supply chain, talent and more, we are reimagining the intersection of digital and physical shopping to help achieve that mission.Job Title:Senior Manager, Automation, AI Product ManagementPosition Summary:Customer Care Product plays a key role in shaping the future of our customer experience for US eCommerce customers of Walmart and other affiliated brands by recommending and championing products, processes and solutions. We are focusing on emerging technologies to drive transformative digital experiences, personalization and simplification and are looking for a seasoned Product leader with a track record of driving successful product initiatives from concept to market to help drive our long-term AI/ML strategy for the next generation of our platform to empower human understanding at scale.City:SUNNYVALEState:CAPosition Description:As a member of the Customer Care Product organization, the Senior Manager, Automation will manage a distributed product team and help define the strategy, priorities and roadmap for AI/ML product platform. Youll be working closely with a diverse team across the business including business partners, peer product managers, development teams, QA, Analytics and other functions to meet product goals and create great experiences for both internal users and Walmart customers. The successful candidate will bring a mix of product innovation, analytical thinking, relevant AI/ML experience, leadership skills, technical knowledge, great instincts and sense of urgency. Key Objectives Help define product strategy and vision for Automation - AI product Lead, mentor and develop geographically distributed product team Help Establish benefits realization process for Automation/AI product Understand the dynamics and drivers of critical metrics and KPIs and provide business recommendations accordingly Expand use cases for benefits optimization that can be resolved via Automation or AI/Machine Learning and ensure feedback loop from Customer Care Agents and Customers to identify pain points and improvement opportunities Work directly with engineering, QA and Technical Program Manager teams using Agile methodologies Develop, maintain and execute against product roadmap and lead prioritization with stakeholders to ensure benefit realization Collaborate with key stakeholders including Customer Care Operations, Engineering, Vertical Business leaders and legal throughout the product life cycle. Perform competitive product analysis and market research to stay on top of industry trends Partner closely with Analytics and Operations teams to ensure proper measurement instrumentation, monitoring and reporting of product success post launch Communicate plans and progress to leadership and partner teams Evangelize Automation/AI across the organization, drive integration with customers and partners and ensure desired positive impact is achievedMinimum Qualifications:Minimum Qualifications 6+ years experience in Product management, People management, Business Systems Analysis and Customer Service Product knowledge or Bachelor's degree in Computer Science, Business, or related field and 4+ years experience in Product management, People management, Business Systems Analysis or related field 6+ years in product management in an Agile environment, with a record of launching successful products to market. Experience building and leading high performing teams. Proven track record of successful product creation with measurable business impact. Demonstrated history in managing complex projects, with an acute attention to quality Proven ability to problem-solve from the big strategic challenges to the small tactical decisions. Experience guiding cross-functional teams, with the ability to interact with stakeholders at all seniority levels. Comfort operating in larger enterprise environments across cultures, locations, and time zones. Excellent analytical and diagnostic skills Proven growth mindset. Ability to think creatively and challenge the status quo. Good judgment in balancing between innovation and robust operation, able to optimize productivity and efficiency when working with your partners. Analytical and comfortable making data-driven decisions. Excellent communication and interpersonal skills. A high degree of comfort with ambiguity - youre able to quickly develop hypotheses with limited information Self-motivated and willing to handle competing priorities in a fast-paced environmentAdditional Preferred Qualifications:Preferred Qualifications Masters degree in Business Administration, Computer Science, Engineering or related field. Direct experience leading a product related to Automation and AI/ machine learning applied to yield optimization. APIs as a product experience a strong plus 6 years experience in leading product or solution development. 6 years experience gathering, identifying, defining, and communicating requirements. 6 years experience consulting and advising business partners utilizing detailed analysis. 2 years' experience building and leading high performing teams. Proven track record of successful product creation with measurable business impact.Category:Product Management - Technology Brand:Walmart.com

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Posted: 2019-12-26 Expires: 2020-03-19

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Senior Manager, Automation, AI Product Management

Walmart
Sunnyvale, CA 94086

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