30 days old

Senior Manager, Category Experience

Atlanta, GA 30303
\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cspan style=\u0022text-decoration: underline;\u0022\u003E\u003Cstrong\u003EPOSITION PURPOSE\u003C/strong\u003E\u003C/span\u003E\u003Cbr /\u003EThe Sr. Manager, Category Experience works closely with Online and Store Merchants to understand their respective merchandising strategies and objectives. This position will lead a team to analyze and leverage customer information and behaviors as well as competitive benchmarking to prioritize the most critical actions necessary to improve to the customer research/shopping experience. Ultimately these improvements will result in improved customer and associate satisfaction, increased traffic and sales, and improved conversion. This role is an opportunity to be at the leading edge of truly channel-interconnected retail leadership, while further building functional skills in merchandising.\u003Cbr /\u003E\u003Cspan style=\u0022text-decoration: underline;\u0022\u003E\u003Cstrong\u003E\u003Cbr /\u003EMAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES\u003C/strong\u003E\u003C/span\u003E\u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003E40%-Manage and mentor a top-performing team\u003C/li\u003E\u003Cli\u003E20%-Leverage customer information (external data, internal research, site behaviors, post transaction data) to identify the most significant opportunities to improve the customer experience across categories.\u003C/li\u003E\u003Cli\u003E20%-Develop strategies in creating differentiated multi-channel and website shopping experiences for key customer segments, leveraging a deep understanding of key customer needs, including decisions that improve product page views and conversion rates (both online and in-store) and overall customer satisfaction.\u003C/li\u003E\u003Cli\u003E10%-Lead team to optimize customer experience merchandising, taxonomy , purchase path (search and navigation), data content, SEO and post transaction results.\u003C/li\u003E\u003Cli\u003E5%-Examine category merchandising strategies of key competitors and best-in-class online retailers to understand emerging trends .\u003C/li\u003E\u003Cli\u003E5%-Lead targeted online/interconnected initiatives that address customer gaps to insure they come in on-time and in-scope.\u003C/li\u003E\u003C/ul\u003E\u003Cspan style=\u0022text-decoration: underline;\u0022\u003E\u003Cstrong\u003ENATURE AND SCOPE\u003C/strong\u003E\u003C/span\u003E\u003Cbr /\u003EPosition reports to Director, Category Experience\u003Cbr /\u003E5-7 Direct Reports\u003Cbr /\u003E\u003Cstrong\u003E\u003Cbr /\u003E\u003Cspan style=\u0022text-decoration: underline;\u0022\u003EENVIRONMENTAL JOB REQUIREMENTS\u003C/span\u003E\u003C/strong\u003E\u003Cbr /\u003E\u003Cstrong\u003EEnvironment: \u003C/strong\u003ELocated in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.\u003Cbr /\u003E\u003Cstrong\u003ETravel:\u0026nbsp;\u003C/strong\u003ETypically requires overnight travel less than 10% of the time.\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cspan style=\u0022text-decoration: underline;\u0022\u003E\u003Cstrong\u003EMINIMUM QUALIFICATIONS\u003C/strong\u003E\u003C/span\u003E\u003Cbr /\u003EMust be eighteen years of age or older.\u003Cbr /\u003EMust be legally permitted to work in the United States.\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EEducation Required:\u0026nbsp;\u003C/strong\u003EThe knowledge, skills and abilities typically acquired through the completion of a bachelor\u0027s degree program or equivalent degree in a field of study related to the job.\u003Cbr /\u003E\u003Cstrong\u003E\u003Cbr /\u003EYears of Relevant Work Experience: \u003C/strong\u003E6 years\u003Cbr /\u003E\u003Cstrong\u003E\u003Cbr /\u003EPhysical Requirements:\u0026nbsp;\u003C/strong\u003EMost of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.\u003Cbr /\u003E\u003Cstrong\u003EAdditional Qualifications:\u003C/strong\u003E\u003Cbr /\u003E-Proven results in any (but, including most) of the following areas: CI, CRM, customer experience, product content optimization, product management, financial analysis\u003Cbr /\u003E\u003Cstrong\u003E\u003Cbr /\u003EPreferred Qualifications:\u003C/strong\u003E\u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003EMBA\u003C/li\u003E\u003Cli\u003E6 years management experience in an online business\u003C/li\u003E\u003Cli\u003EStrong numeric and advanced analytics aptitude\u003C/li\u003E\u003Cli\u003EBasic technical aptitude with web-based tools and advanced proficiency of the Microsoft Office Suite\u003C/li\u003E\u003Cli\u003EDemonstrated ability to hire, develop and lead high performing teams\u003C/li\u003E\u003Cli\u003EProven ability in driving an online business performance\u003C/li\u003E\u003Cli\u003EAbility to understand and influence cross-functional inputs to Merchandising, for achieving better output results\u003C/li\u003E\u003Cli\u003EHigh comfort level with working in an ambiguous, fast paced environment\u003C/li\u003E\u003C/ul\u003E\u003Cstrong\u003E\u003Cbr /\u003EKnowledge, Skills, Abilities and Competencies:\u003C/strong\u003E\u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003EAbility to solve complex problems\u003C/li\u003E\u003Cli\u003EExceptional interpersonal, motivational, and communication skills (speaking, writing, presenting)\u003C/li\u003E\u003Cli\u003EAbility to operate simultaneously and effectively in both tactical and strategic modes\u003C/li\u003E\u003Cli\u003EAbility to think both strategically and tactically with good attention to detail\u003C/li\u003E\u003Cli\u003EDemonstrated ability to manage multiple projects - prioritization, planning and task delegation\u003C/li\u003E\u003C/ul\u003E\u003C/div\u003E


Posted: 2019-11-07 Expires: 2019-12-11

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Senior Manager, Category Experience

Home Depot
Atlanta, GA 30303

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