1+ months

Senior Manager, Online Grocery Customer Experience Insights

Walmart
Bentonville, AR 72712
1382729BRReq ID:1382729BRCompany Summary:What started small, with a single discount store and the simple idea of selling more for less, has grown over the last 50 years into the largest retailer in the world. Each week, over 260 million customers and members visit our 11,695 stores under 59 banners in 28 countries and e-commerce websites in 11 countries. With fiscal year 2017 revenue of $485.9 billion, Walmart employs approximately 2.3 million associates worldwide. Walmart continues to be a leader in sustainability, corporate philanthropy and employment opportunity. It's all part of our unwavering commitment to creating opportunities and bringing value to customers and communities around the world.Job Title:Senior Manager, Online Grocery Customer Experience InsightsTime Type:Full TimeCity:BENTONVILLEState:ARPosition Description:Were looking for curious innovators to help us continue to grow Walmarts online grocery business by making it an awesome customer experience. Online Grocery is the next frontier of grocery retailing innovation and Walmart is at the forefront. We know time is just as valuable as money to our customers and online grocery is helping them to live the life they love. As part of the Online Grocery Customer Experience Insights team, you will help us measure the impact of new grocery innovations on the customer experience and behavior, and act as a consultant with your business partners on the best course of action. When you are successful in this role you will be able to point to tangible actions our business partners have taken as a result of your work. More importantly, you will have improved the lives of millions of customers by making their experience with Walmart great. Position Summary: You will succeed in this role if you are a curious, self-motivated individual who not only sees challenges, but can collaborate with and influence others to take action based on the insights you provide. Business Partnerships: Consults with senior leadership/ business partners (e.g., Sr. Directors/Directors) to understand goals/functional objectives, understand and identify customer pain points and formulate ideas to mitigate current and future business challenges/issues; confirms functional research objectives and oversees development of tactical research plans. Manages the creation of and presents actionable recommendations to Sr. Directors/Directors to contribute to business results. Collaboration: Collaborates with functional leadership and cross-functional teams (e.g., Customer Experience, Merchandising) to develop consultative solutions for multiple small-to-large projects. Interacts on a daily basis, and collaborates with external business partners and vendors. Insights Identification: Reviews information from multiple sources, and organizes research and analytical findings to present clear, actionable solutions to strategic business issues. Performs detailed data reviews with internal teams (e.g., Advanced Analytics) or third-party vendors to develop preliminary recommendations for functional teams. Crafts key insights and messages in reports/executive presentations, translating findings and preliminary recommendations into actionable plans in a clear, compelling manner for non-technical audiences and senior leadership. Research and Data Analytics: Manages the development and application of research methodologies and analytics to address advanced business and technical problems and support data-driven decision making. Supports more experienced team members with the development of the research or analytics approach. Reviews data models, analysis and approaches undertaken. Problem Solving Approach and Data Identification: Reviews proposed research hypotheses with a view towards investigating unrecognized business/customer experience issues. Reviews and advises on most efficient and appropriate methodology (e.g., primary vs secondary research, advanced analytics, predictive analytics). Defines tactical methods and procedures to identify, collect and collate complex and large data sets from research and/or customer surveys for small-to-medium projectsMinimum Qualifications: + Bachelor's degree in Business Administration or related field and 3 years' experience in marketing research, data analytics, consulting, or related field OR 5 years' experience in marketing research, data analytics, consulting, or related field. Additional Preferred Qualifications: Experience in online grocery pickup or delivery merchandising, operations, business intelligence, etc. Some experience designing and interpreting primary research Experience with household panel dataCategory:Marketing Status:SalaryShift:0Brand:Walmart

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Posted: 2019-10-29 Expires: 2019-12-28

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Senior Manager, Online Grocery Customer Experience Insights

Walmart
Bentonville, AR 72712

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