1+ months

Senior Manager, Retail Services Ops

Manheim
Atlanta, GA 30303
*Primary Location: *2244 Metropolitan Pkwy SW, Atlanta, GA, USA
*Division: *Manheim
*Job Level: *Manager/Senior Manager
*Travel: *No
*Schedule: *Full-time
*Shift: *Day Job
*Requisition Number: *202104480
VACCINE POLICY: WHERE PERMITTED BY APPLICABLE LAW, YOU MUST BE FULLY VACCINATED AGAINST COVID-19 TO BE CONSIDERED FOR THIS U.S.-BASED JOB (REASONABLE ACCOMMODATIONS FOR MEDICAL AND RELIGIOUS OBJECTIONS WILL BE CONSIDERED).
This position is responsible for managing the vehicle reconditioning processes supporting Manheims Retail Services. Working with Recon Mgr. and/or Recon Production Shop supervisors, this position manages and oversees the vehicle reconditioning operations, placing emphasis on the highest quality standards in preparing vehicles for delivery to retail automotive dealership. The Retail Services Operation Manager will manage all Retail Services reconditioning employees and processes to ensure all customer commitments and expectations for quality, completion, and pricing for services are met.
This position will have direct, daily management responsibility for the Retail Services operation, including Inspections, Mechanical Reconditioning and Administration. Other functions, such as Detail, Body Shop Operations, Photography and Logistics, may be managed or supervised by others, in which case, the Retail Services Ops Manager will work closely with those to coordinate and ensure the required services are completed timely and to customers specifications as part of overall process.

* Responsible for setting the daily production pace of the recon team to deliver daily, weekly and monthly against committed volumes to multiple customers.
* Managing Retail Services employees to ensure maximum efficiency while maintaining quality output in accordance with Company and Customer guidelines.
* Seek continuous improvement through the implementation of process and procedures developed for the Retail Services Operations.
* Manage the flow of vehicles through the Retail Services operation, providing timely reporting on the Key Performance Metrics and safeguarding the inventory assigned to the Retail Services operation.
* Communicate with the Account Coordinator and the Customer on the status of inventory in process, anticipated reconditioning requirements and estimated delivery date.
* Continually monitor shop performance and adjust the assignment of employees to maximize productivity and quality and eliminate or minimize encumbrances to the process.
* Determine and oversee allocation and scheduling of staffing levels to meet all customer quality and completion commitments as well as maximization of recon operations profitability
* Oversees the quality control of vehicles as established by Retail Services operational standards. Interact closely and frequently with Recon. Mgr. and/or Production Shop Supervisors to ensure work completed by other areas of auctions Recon operations are completed timely and to customers specifications. Ensure prompt and thorough resolution of delivery and/or quality issues.
* Communicate, discuss and collaborate with Retail Services leadership and other Retail Services locations to share process improvements, efficiency gains and best practices.
* Establish and communicate production goals and work schedule assignments in a reasonable and timely manner. Measure process efficiency and effectiveness and implement improvement strategies as needed.
* Review and document quality and production metrics for all positions and implement training or other corrective measures as needed.
* Educate and ensure compliance on all Inspections, Standard Operating Procedures and Safety Guidelines.
* Ensure complete and thorough employee on-boarding and ongoing training programs for employees.
* Manage the purchase and maintenance of equipment, materials and supplies required for the operation of the Retail Services facility. Control the use and consumption of supplies.
* Provide and maintain a safe work environment by communicating, monitoring, and enforcing all required safety procedures and complying with all OSHA, EPA and State or local safety and compliance regulations
* Maintain and develop Retail Services shops staff and their professional and technical knowledge by recruiting, selecting, orienting, and training employees
* Counsel and disciplines employees as necessary; plans, monitors, and evaluates job performance by conducting performance appraisals
* Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence.
* Effectively leads the team at the location by setting an example in behavior, championing Cox Automotive values and ensuring that all employees are treated with respect.
* Enforce all company policies and procedures related to employee and customer conduct.
* Partner with various support teams (i.e. Finance, HR, MFS, Recon, Safety, Security, Sales) to ensure effective and efficient operational processes that align with company objectives and strategies and high quality customer service and support.
* Regularly required to stand, walk, reach, talk and hear.
* Frequently required to stoop, kneel, crouch, bend, squat and climb.
* Perform other duties as assigned by management.
Qualifications:
* High School Diploma or equivalent required
* 3-5 years experience in reconditioning or lot operations required
* Experience in the Automobile or Auction Industry a must
* Strong communication and interaction skills required
* Competent management and excellent organizational skills required
* Valid drivers License and good driving record required
* Ability to drive vehicles with standard and automatic transmissions
* Excellent communication and interpersonal skills
* Strong business acumen with focus on operations
* Effective management, leadership, and organizational skills
* Knowledge of reconditioning operations, operational financial statements and the ability to act decisively based on sound judgment
* ASE certification in automotive body repair or mechanical repair preferred.
* Ability to lift 1-30 pounds (light hand tools, etc). Manual dexterity, repetitive motion tasks. Vision abilities required include close, distance and color vision, depth perception and ability to adjust focus.
*Work Environment:*
Occasional exposure to moving mechanical parts hazard, electrical shock hazard and toxic or caustic chemicals. Moderate noise level.

*Disclaimer:*
The posting is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

*Closing: *
With more than 20,000 employees in operating locations around the globe, Manheim is the worlds largest provider of vehicle remarketing services. In 2010, Manheim handled nearly 10 million used vehicles, facilitating transactions representing more than $50 billion in value. A subsidiary of Atlanta-based Cox Enterprises, Manheim is transforming the wholesale vehicle buying and selling experience through investments in technology and innovative products and services. Manheim markets Manheim Financial Services (MAFS), OVE.com, Total Resource Auctions, Manheim Frontline, Manheim Specialty and Heavy Truck & Equipment, Manheim Consulting and other respected brands to the remarketing industry in 15 countries, including Australia, Turkey and the United Kingdom. Manheim is an Equal Opportunity Employer and a Drug-Free workplace. Please submit your resume to: [http://www.coxenterprises.com/coxcareer/](http://www.coxenterprises.com/coxcareer/)

Who We Are
*About Cox Automotive*
Theres nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

*About Cox *
We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, [visit our benefits page](http://jobs.coxenterprises.com/life-at-cox/benefits/).
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

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Posted: 2021-10-11 Expires: 2022-01-05

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Senior Manager, Retail Services Ops

Manheim
Atlanta, GA 30303

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