1+ months

Senior Mobility Program Manager (Government)

Oakton, VA 22124
AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government . We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers mission.

AT&T has an opening for a Senior Mobility Program Manager US Government (Senior Mobility Device & Network Support Manager). Candidate should have strong track record directly supporting a base of customers, and excellent customer relationship management and interpersonal skills to manage a large mobility program at large US Federal government agency. Candidate will support upcoming FirstNet initiative at client; current FirstNet knowledge preferred.

Duties will include but not be limited to:

+ Provide day to day technical support of up to 10,000 mobile devices.

+ Provide Tier 2 support and technical support to end users and local IT staff as needed.

+ Sub-administrator on AirWatch MDM including, troubleshooting, testing, compliance reporting and recommendation of policy changes based on customer feedback/testing.

+ POC for MSS escalations and customer escalations.

+ Coordinate delivery and rollout between local Agency offices, HQ and other mobile carriers.

+ Test requested apps to ensure compliance with customer IT security policies.

+ Test apps, devices, hardware to ensure stable performance when accessing customer networks. Work alongside network engineering team to develop and implement new mobility solutions and Remote Access and Security protocols.

+ Create SharePoint workflows for iPhone ordering, and BYOD requests (as required).

+ Work closely with parallel groups as needed on a support or project basis, including:

+ Mail administration/engineering team

+ BES manager

+ RSA/Cisco engineers

+ Note: strong and current knowledge of AT&T Mobility products, devices , offers and support is required.

+ Network administrators/engineers

+ VoIP engineers

+ Agency Tier 1 helpdesk

NOTE: This position is normally staffed ON-SITE at the Federal customer facility in Washington, DC. However, due to COVID-19, the candidate selected for this position will work virtually for the foreseeable future.

Required Education and Experience:

Bachelors Degree required, 5+ years mobility experience required, including experience supporting iOS 12,13 and 14 and other mobility devices, MDM, Remote Access and Security protocols

Required Clearance:

Must be a US Citizen and possess or be eligible for Top Secret security clearance or higher

AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws. AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status.


Posted: 2021-02-25 Expires: 2021-04-25

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Senior Mobility Program Manager (Government)

Oakton, VA 22124

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