10 days old

Senior Patient Care Coordinator - San Antonio, TX

San Antonio, TX 78205
  • Job Code

Energize your career with one of Healthcare's fastest growing companies. 

UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader. Due to our expanding business, Optum Infusion Services is seeking a Senior Patient Care Coordinator who share our passion for helping others live healthier lives.

The Senior Patient Care Coordinator is an individual who assumes responsibility for coordinating patient referrals with referral sources, sales staff, pharmacy and nursing to ensure a problem - free admission.

Primary Responsibilities:

  • Gather patient information accurately and completely by utilizing appropriate templates in CPR+;
  • Verify insurance eligibility and obtain authorization for services prior to processing order;
  • Assemble patient's electronic medical record accurately and completely and manage documents appropriately in CPR+;
  • Obtain necessary information according to Accreditation Commission for Health Care (ACHC) guidelines;
  • Inform Clinical and Sales Teams of referrals and updates them on the status of the case;
  • Communicate / Coordinate referrals with outside pharmacies and referral sources;
  • Understand diversity of contracts to handle referrals accordingly;
  • Coordinate the start of care with the patient / caregiver, referral source, and other providers of care;
  • Direct patient contact involving schedule and verify infusion appointments / drug shipments (if applicable), collection of patient pay amounts; respond to nursing and / or customer service issues, patient financial hardships.  Maintain current and accurate documentation in CPR+;
  • Document patient related activities / information in the patient's electronic medical record;
  • Maintain confidentiality of patient and company information;
  • Communicate effectively with Clinical Team members to assure a smooth transition from intake to start of care;
  • Check electronic discharge websites for new referrals and updated information, as required (and where applicable);
  • Formulate and negotiate private pay pricing as per limitations set by company;
  • Scan and appropriately label patient documents in CPR+;

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.



Posted: 2020-06-24 Expires: 2020-07-24

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Senior Patient Care Coordinator - San Antonio, TX

UnitedHealth Group
San Antonio, TX 78205

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