1+ months

Senior Product Manager

Walmart
San Bruno, CA 94066
1300856BRReq ID:1300856BRCompany Summary:The Walmart eCommerce team is rapidly innovating to evolve and define the future state of shopping. As the worlds largest retailer, we are on a mission to help people save money and live better. With the help of some of the brightest minds in technology, merchandising, marketing, supply chain, talent and more, we are reimagining the intersection of digital and physical shopping to help achieve that mission.Job Title:Senior Product ManagerPosition Summary:Senior Product Manager, Returns Experience About Jet & Walmart US eCommerce Jet and Walmart are reshaping eCommerce as we know it. Based in Hoboken NJ (just 10 min from Manhattan) and San Bruno & Sunnyvale, CA, we are group of shopping sites on the relentless pursuit to build the greatest customer experience in the world. At Jet & Walmart US eCommerce, we believe in bold. That means taking risks, asking why not, looking where no ones looked before and crushing it! Our engineers are utilizing and building world-class technologies, to optimize the supply chain, remove unnecessary costs, sprinkle in some surprise and delight all while saving consumers every penny possible and were just getting started. At Jet & Walmart US eCommerce, we have worked hard to build a culture that stresses the importance of learning and of sharing knowledge. If you want to be part of the team that is disrupting the shopping norm and youre capable of smashing the status quo, we have a hunch youd look good in purple and blue. About the Job Walmart U.S. eCommerce is looking for a strong product manager to develop and execute the product strategy, vision and roadmap for the Walmart.com returns experience and deliver omni-channel solutions that delight our customers and boost NPS. The Senior Product Manager will utilize data, analytics and voice of customer surveys to create returns product solutions for our customers while incorporating requirements from internal stakeholders (Logistics, Customer Care, Operations & Finance and Returns Experience). This role will also lead the product effort for complex, cross-functional, and highly visible strategic return initiatives. To get an idea, youll lead product for the exciting seamless returns initiative and coordinate across Walmart.com, Walmart Stores, Jet.com, Walmart Subsidiaries and Walmart Marketplace Sellers to create, implement and manage the product solutions for a world-class returns experience. As such, this leader will be able to identify key risks, dependencies, and work with the requisite teams to put solutions in place that will achieve the program outcomes. This returns experience product manager will be skilled at engaging and communicating to senior executives across multiple domains, as well as dive deep into details when needed to craft solutions. The breadth of engagement for this role functionally spans product management and engineering, strategy, supply chain, retail merchandising, marketing, customer and store operations & analytics. Job Location: Sunnyvale, CA Position Description The responsibilities of this role include: \tParticipate in building product strategy. Execute it by building roadmap, vision and requirements that meet the KPIs. \tDeploy analytical methods, tools and resources to identify areas of opportunity for Walmart.com customer returns, including cost savings and customer experience. \tDrive transformational initiatives to achieve major financial goals or KPIs. \tManage applicable system solutions for returns and ensure end to end ownership of solutions by working with relevant cross-functional groups. \tCommunicate project benefits and champion returns product design and experience throughout the organization. \tPartner with the product & engineering teams in retail and stores to incorporate feedback into product development and improvement. \tDevelop thought leadership and help build a world-class Returns Experience \t Work cross-functionally across multiple locations so communication, collaboration, and organization are key to your success.City:SAN BRUNOState:CAPosition Description:Senior Product Manager, Returns Experience About Jet & Walmart US eCommerce Jet and Walmart are reshaping eCommerce as we know it. Based in Hoboken NJ (just 10 min from Manhattan) and San Bruno & Sunnyvale, CA, we are group of shopping sites on the relentless pursuit to build the greatest customer experience in the world. At Jet & Walmart US eCommerce, we believe in bold. That means taking risks, asking why not, looking where no ones looked before and crushing it! Our engineers are utilizing and building world-class technologies, to optimize the supply chain, remove unnecessary costs, sprinkle in some surprise and delight all while saving consumers every penny possible and were just getting started. At Jet & Walmart US eCommerce, we have worked hard to build a culture that stresses the importance of learning and of sharing knowledge. If you want to be part of the team that is disrupting the shopping norm and youre capable of smashing the status quo, we have a hunch youd look good in purple and blue. About the Job Walmart U.S. eCommerce is looking for a strong product manager to develop and execute the product strategy, vision and roadmap for the Walmart.com returns experience and deliver omni-channel solutions that delight our customers and boost NPS. The Senior Product Manager will utilize data, analytics and voice of customer surveys to create returns product solutions for our customers while incorporating requirements from internal stakeholders (Logistics, Customer Care, Operations & Finance and Returns Experience). This role will also lead the product effort for complex, cross-functional, and highly visible strategic return initiatives. To get an idea, youll lead product for the exciting seamless returns initiative and coordinate across Walmart.com, Walmart Stores, Jet.com, Walmart Subsidiaries and Walmart Marketplace Sellers to create, implement and manage the product solutions for a world-class returns experience. As such, this leader will be able to identify key risks, dependencies, and work with the requisite teams to put solutions in place that will achieve the program outcomes. This returns experience product manager will be skilled at engaging and communicating to senior executives across multiple domains, as well as dive deep into details when needed to craft solutions. The breadth of engagement for this role functionally spans product management and engineering, strategy, supply chain, retail merchandising, marketing, customer and store operations & analytics. Job Location: Sunnyvale, CA Position Description The responsibilities of this role include: \tParticipate in building product strategy. Execute it by building roadmap, vision and requirements that meet the KPIs. \tDeploy analytical methods, tools and resources to identify areas of opportunity for Walmart.com customer returns, including cost savings and customer experience. \tDrive transformational initiatives to achieve major financial goals or KPIs. \tManage applicable system solutions for returns and ensure end to end ownership of solutions by working with relevant cross-functional groups. \tCommunicate project benefits and champion returns product design and experience throughout the organization. \tPartner with the product & engineering teams in retail and stores to incorporate feedback into product development and improvement. \tDevelop thought leadership and help build a world-class Returns Experience \t Work cross-functionally across multiple locations so communication, collaboration, and organization are key to your success. #LI-TB1Minimum Qualifications:Minimum Qualifications \tBachelors degree required, business, logistics or engineering preferred. MBA from top business school preferred. \t6+ years of experience in product management, business consulting, supply chain or related field \tProduct experience driving product vision and roadmap with a track record of leading teams to deploy innovative solutions that deliver measurable results at scale. \tKnowledge of technical solutions used in e-commerce space and familiarity with system architecture, APIs and data science (including machine learning). \tUnderstanding of agile methodology, reverse logistics systems and customer care tools and interactions. \tExcellent people management and relationship building skills. \tExperience in an online marketplace. \tUncompromising commitment to the customer. \tExperience in leading cross functional teams to solve complex business problems and deploy innovative solutions \tStrong presentation and influencing skills and the ability to interact with executive level business and technical partners \tStrong Excel and modeling skills \tExcellent written and verbal communication skills with ability to champion product solutions throughout the organization \tSelf-starter with a strong attention to detail and an ability to deal with ambiguity \tAttitude to thrive in a fun, fast-paced start-up like environment \tExperience leading teams and delivering results in a cross-functional organization \tBe the customer: You have a deep understanding of how to connect with and develop amazing experience for customers/partners \tBelief in our purpose of saving money so our customers can live better \tBelief in our culture to fulfill this purpose through our core values of service to the customer, striving for excellence, respect for the individual, and acting with integrity. \tStrong team player who is not afraid to challenge the status quo.Additional Preferred Qualifications:Please add textCategory:Product Management - Technology Brand:Walmart.com

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Posted: 2019-05-16 Expires: 2019-09-19

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Senior Product Manager

Walmart
San Bruno, CA 94066

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