22 days old

Senior Project Manager (Government)

Columbia, MD 21045
AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Department of Defense. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers mission. We offer support of end user devices including desktop, workplace peripherals, and voice and video devices. We support local and campus area networks, including wireless and cable plant.


AT&T has an opening for Sr. Project Manager to support the ongoing growth and development of a large program, in providing good customer service and excellent leadership.


Job Duties:

For a multi-billion dollar long-term (10 year) program, provide oversight, guidance and direction to a team of staff delivering a full range of IT services desktop, telephony, network (LAN/CAN), PCS, security -- to a large Intelligence Community client with thousands of users over a large geographic footprint. This is a supervisory job with responsibility to plan and apportion work of employees including interviewing, selecting, training, recommending the setting and adjusting of rates of pay and hours of work, coaching and assessing performance, and ensuring compliance with company and regulatory policy.


Responsibilities:


+ Run the organization that delivers IT services. This includes allocating/adjusting resources and responsibilities across the team to ensure a seamless end-user experience, and to ensure SLAs are met or exceeded

+ Collaborating and/or directing the collaboration with engineering teams on monitoring and measuring the performance of the current IT Service Delivery platform and processes, on troubleshooting and root cause analyses of operational issues, on ways to improve performance, on the deployment of changes to the current platform, and on the evolution of the next-generation platform and processes

+ Collaborating and/or directing the collaboration with peer Service Provider organizations.

+ Position requires a mature understanding of IT Service and Delivery Management principles and a proven track record of applying practical project management techniques.

+ Owns and is accountable for all Service Delivery processes to include Incident, Change, Request, and Escalation processes, and subsequent workflow.

+ Responsible for a successful execution and evolution of those processes to deliver business results and to develop team members.


Required Clearance:

TS/SCI with Poly (#polygraph)


Required Qualifications:


+ A minimum of 10 years experience in infrastructure and operations support

+ A minimum of 5 years experience in a customer-facing role

+ A minimum of 5 years leadership experience at general management level (supervisory experience)

+ Strong verbal and written communications skills

+ The ability and willingness to effectively communicate with all levels of AT&T and Customer management up to and including Executive Leadership Teams.

+ Bachelors Degree or equivalent required; PMP Certification; Experience with and/or working familiarity with the USG procurement processes; Ten or more years of experience supporting the US Intelligence Community


Desired Qualifications:

Familiarity with ServiceNow, the ITIL Framework, Service Level Agreements (SLAs); prior experience in hiring and making staffing decisions


AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws. AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status.

Categories

Posted: 2020-11-11 Expires: 2020-12-11

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Senior Project Manager (Government)

AT&T
Columbia, MD 21045

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