1+ months

Senior Recovery Analyst - Irving, TX

Irving, TX 75060
  • Job Code

Combine two of the fastest - growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making Healthcare data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.SM


The Senior Recovery Analyst will be a responsible for assisting with client and team escalations from both onshore and offshore teams, as well as conducting scenario and role-based training for the Research team. This individual will proactively track and identify trends, assist with monitoring daily inventory and communicate items requiring attention with leadership, while supporting the day-to-day responsibilities of the team. This role requires the individual to have Cash Posting and Accounts Receivable background. This individual will act as a subject matter expert that possesses great attention to detail, time management, and complex problem solving and conflict resolution skills.

Primary Responsibilities:

  • Provide expertise by reviewing, investigating, and resolving missing claim payments and/or patient detail required for cash posting identified by the AR department as paid by the payor.
  • Work with carriers, third - party insurers, and other internal departments in tracking the progress of payments to resolve unapplied and misapplied cash issues in accordance with current policy and procedures
  • Research and resolve discrepancies between cash receipts, invoice files, and patient information for posting processes
  • Responsible for communicating with personnel regarding payor issues.  On-site training of personnel on issues as needed. 
  • Respond to inquiries by both internal and external customers promptly
  • Collaborate with others to identify and solve moderate problems that promote efficiency and quality
  • Document and communicate outcomes of recovery investigations to all applicable internal and external stakeholders to facilitate resolution
  • Review and process daily correspondences as needed
  • Follow - up on aged inventory and provide root cause analysis and recommendations to leadership
  • Solves complex problems on own; proactively identifies new solutions to problems
  • Plans, prioritizes, organizes and completes work to meet established objectives
  • Auditing, random spot checks on daily work inventory for accuracy and adherence to policy
  • Assist with the monitoring of inventory of the team members assigned.
  • Assist management with the development of department standards, policies and procedures
  • Responsible for performing all team duties as needed and handles special projects as assigned


Posted: 2019-07-31 Expires: 2019-09-29

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Senior Recovery Analyst - Irving, TX

UnitedHealth Group
Irving, TX 75060

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