9 days old

Senior service Associate-Expense and reimbursement

Hyderabad, TS 500001
  • Job Code

The HR Service Administrator is an integral part of IBM and HR. Your goal is to create an outstanding employee experience for IBMers by delivering HR-related services and supporting our employees as they support our customers and clients. Help IBMers to build their career by providing them with a personalized experience. In this role, you can be part of a team that works with all areas of our global organization and is empowered to achieve goals that align with IBM strategy.

Your Role and Responsibilities
As a Senior service Associate-Expense and reimbursement, you are responsible for end-to-end Travel and Expense Accounting service to CLIENT employees for the countries within the country team.
  • To ensure compliance to TEA processes that is in place for countries under area of responsibility in order to guarantee the success of critical and key SLAs. You will be responsible for highlighting to the 1st Line Operations Manager any issues/ missing processes that may impact end to end service delivery as soon as they are identified.
  • To liaise with key customers, partners and third parties, including Corporate Card Providers, Travel Agencies, and the like, to ensure the delivery of day to day TEA work.
  • Takes task direction from the Operations Manager and should be certain they are aware of their specific role and responsibilities.
  • To develop an in depth understanding of the CLIENT travel policy, legal and tax requirements, and country-specific processes.

Key Responsibilities of Process Delivery

  • Contribute to the achievement of TEA Critical SLAs for expense report management and BSR for countries owned
  • Ensuring report processing meet local policy, tax and legal requirements
  • Maintenance, continuous review and improvement of work processes owned
  • Demonstrated solid understanding of the corporate card and travel and expense accounting process
  • Attend any necessary client facing, internal and external meetings or training if necessary
  • Dealing with email and helpline queries relating to accounting and general TEA processes.
  • Dealing with queries from other IBM team members.
  • Responding to requests and partner concerns from the customer, third parties and internal colleagues relating to expenses, in a timely and professional manner.
  • Supporting any TEA projects/ initiatives as required
  • Providing training for the team.
  • Provide excellent Customer Service to CLIENT travellers managing key communication and query handling
If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here.

Required Technical and Professional Expertise
  • Minimum 1 Year of experience in Compensation and benefits.
  • Ability to think through complex issues and situations and develop robust, well-thought-out solutions which meet the need of the business
  • Ability to trouble-shoot and implement changes in his/her processes; ability to identify major areas of concern with regard to compliance to travel policy as well as recommend measures to address identified exceptions; ability to analyse and present travel spending data in a way that will provide optimum benefits to the business

Preferred Technical and Professional Expertise
  • Ability to collaborate with Technology and communicate system requirements
  • You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
  • Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
  • Intuitive individual with an ability to manage change and proven time management
  • Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
  • Up-to-date technical knowledge by attending educational workshops, reviewing publications

About Business Unit
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



  • Computers Software and Hardware
Posted: 2019-11-06 Expires: 2019-12-06

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Senior service Associate-Expense and reimbursement

Hyderabad, TS 500001

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