1+ months

Senior Software Engineer - Escalations

Cisco Systems Inc.
Fulton, MD 20759
  • Jobs Rated

Job Description

Security Business Group (SBG) Escalation team is a best-in-class of engineers who focus on understanding and troubleshooting complex security problems encountered by various Cisco customers worldwide; with the focus on Firewall Management (Firepower Management Center, Firepower Device Management) technologies. You will identify and resolve the toughest problems found in customer environments every day. It is dynamic, challenging, and technical with situations warranting real-time analysis and live debugging of the problem. If you are eager to learn something new every single day, you've found the right position.

What You'll Do 

You will help us resolve some of our customers' most challenging issues. The Cisco Security Escalations team seeks a motivated engineer to help drive customer success, product quality and enhancements for the Next Generation Intrusion Prevention System (NGIPS), Next Generation Firewall (NGFW) and Firepower Threat Defense (FTD) platforms.

This is an opportunity to join one of the most challenging, highly visible and rewarding roles within Cisco Security Engineering. You will have an opportunity to apply all of your development and troubleshooting skills to solve unique and complex issues in a vast number of product areas (security, UI, networking, OSes, databases, and hardware).

Who You'll Work With

Our team works with Cisco Support and other teams within the Engineering organization to troubleshoot, debug, and resolve a wide array of issues encountered by product users. You will also have an opportunity to guide new feature implementation from inception and design, to implementation. 


Identify and fix problems in released products through troubleshooting and code analysis. 

Work with peers to investigate and drive critical issues to resolution.

Reproduce customer issues escalated from support.

Work with Product Development teams to identify product serviceability/usability issues and address quality problems.

Work with Development teams to provide feedback and guidance on new features. 

Provide technical guidance to junior members of the team. 

Who You Are

We are looking for a talented software engineer with development experience to be part of the Engineering Escalations team. The successful candidate will have prior experience working on an enterprise level solution, a history of successful engagements with other business entities and customers, solid experience with Perl, C/C++, Linux shell scripts, strong troubleshooting skills, and a strong understanding of security, Linux administration, and networking architectures. 

Required knowledge, skills and abilities:

At least 6-10 years of experience in a technical role in a software-related field

Very strong troubleshooting, analytical skills and familiarity with relevant tools

Strong spoken and written communication skills with multiple stakeholders.

5+ years of C/C++ experience

3+ years of experience with Perl/Python or equivalent language 

Demonstrable proficiency in Linux system administration and shell scripting

Solid understanding of networking architecture such as routing/switching, IP,TCP/UDP and application layers such as HTTP, SMTP, etc. 

 Desired knowledge, skills and abilities:

Knowledge of network security concepts

Knowledge of MySQL or other relational databases 

Experience with network security tools and diagnostics. E.g. Snort, nmap, nessus, ethereal, tcpdump, tcpreplay, wireshark.

#WeAreCisco, where each person is outstanding, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without an environment that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, multifaceted steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!


Jobs Rated Reports for Software Engineer

Posted: 2021-02-10 Expires: 2021-05-07

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Senior Software Engineer - Escalations

Cisco Systems Inc.
Fulton, MD 20759

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Software Engineer
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Median Salary: $100,690

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