16 days old

Senior Specialist - Analytics and Reporting

Ciudad de México, CDMX 06500
The position is a reporting and analytics role supporting a call center of excellence serving US based customers.

Looking for someone who is highly motivated and works well in ambiguous situations. An individual who enjoys working to create something new that does not have an established process. This role will have a large impact on the overall call center performance.

Roles and Responsibilities:
Responsibilities will include producing executive level performance reports and performing analytics to drive increased performance in the center. Analytics will look for trends, spikes & dips in results and will span every area of the call center such as customer experience, calls, sales, saves, attendance, and compliance.
Oracle developer

Key Competencies and Skills:
Job Specific skills
Visual Basic Programming
SQL Programming
Strong reporting and data analysis knowledge
Web based - Data base programming
Oracle programming
Data base

Professional Skills

Strong organization and prioritization skills
Data Gathering and Analysis
Business and Financial Acumen

Education and Qualifications:
Bachelor Degree
Fully Bilingual (English - Spanish)","educationRequirements":"Bachelor Degree Fully Bilingual (English - Spanish)


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Senior Specialist - Analytics and Reporting

Ciudad de México, CDMX 06500

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