1+ months

Senior Specialist Voice Systems Engineer - ADV000BJ

Roseland, NJ 07068
  • Job Code
Primary Location United States-New Jersey-Roseland

Global Technology Voice Engineering has a full-time position available for a Senior Specialist supporting the Voice Technology team with focus on integrations with enterprise contact center systems and carrier VoIP services.

Working with Avaya next generation call center solutions and technologies, applications deployed in the Avaya environment will provide enterprise business partners with tools that enable their organizations to optimize their workflow and improve business processes.

Principal Duties and Job Responsibilities:

Responsibilities include development, implementation and on-going support of enterprise Unified Communications applications with focus on Avaya CM and Avaya Oceana solutions.  In addition to core engineering and application deployment functions, this individual would be responsible for the following:

  • Acts as a technical resource to our business partners in all phases of the application implementation process.  May also assist with incident and problem resolution.
  • Participates in design sessions to assist in defining application functionality based on the analysis of the business requirements.

  • Manages system enhancement and upgrades.

  • Conducts integration testing and maintains lab systems.

  • Works closely with development and QA partners.

  • Assures adherence to change management processes and security standards.

  • Engages in vendor relationship management.

  • Maintains system technical, application support and standards documentation.

  • Engages in physical infrastructure maintenance (coordinates work activities with server and network operations team).

  • Experience with engineering and operational support of telephony systems with focus on Avaya products including Avaya Breeze and  Oceana solutions.

  • Proficient in Avaya Aura System and Session Manager for integration of all SIP entities across the enterprise network.

  • Experienced with Avayas System Platform and Virtualized vSphere environment.

  • Ability to configure Avaya CM at an advanced level, ARS, Route Patterns, Signaling Groups, Network Regions, etc.

  • Requires advanced troubleshooting skills, ability to use Wireshark and traceSM and interpret traces.

  • Ability to assist in troubleshooting 3rd party application integrations.

  • Understanding of URI/UCID, SIP headers and SIP routing in a VoIP environment.

  • Understanding and configuration of Avayas Call Center Elite environment.

  • Ability to analyze and manage dial plans for a large multi PBX enterprise environment.

  • Strong written and verbal communication skills with the ability to effectively communicate with all levels of the organization, including experience expressing business, technical, and information security details.

  • The ability to multi-task, define, track and resolve issues and escalate issues appropriately.

  • Strong organizational and problem solving techniques, with a strong attention to detail.

  • Ability to work across organizations to integrate requirements and deliver work as per a defined schedule.

  • This position is a 7 X 24 operation and off hours support is required.  Must be available and accessible (i.e cell phone, etc.) during off hours.

@!*!Prudential is a multinational financial services leader with operations in the United States Asia Europe and Latin America. Leveraging its heritage of life insurance and asset management expertise Prudential is focused on helping individual and institutional customers grow and protect their wealth. The companys well-known Rock symbol is an icon of strength stability expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services including life insurance annuities retirement-related services mutual funds asset management and real estate services. For more information please visit www.prudential.com.

Prudential is not accepting unsolicited resumes from search firms for this open position unless contracted with Staffing. Agencies must work with Staffing as the primary point of contact and follow the Prudential application process to be considered for business. All resumes submitted by search firms to any employee at Prudential via-email Internet or directly to hiring managers in any form without a valid written search agreement in place for that position will be deemed the sole property of Prudential and no fee will be paid in the event the candidate is hired by Prudential.
Note: Any search agreement entered into with Prudential before January 2004 is null and void. Search firms are essential to the recruitment and staffing efforts at Prudential and we value the partnerships we have built with our preferred vendors. Prudential has established and regularly maintains a preferred vendor list and even preferred vendors need to have a written search agreement signed by the Director Recruiting Programs Staffing at Prudential in place for the specific position in order for a fee to be paid for any candidate referrals.
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Posted: 2020-07-08 Expires: 2020-10-23

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Senior Specialist Voice Systems Engineer - ADV000BJ

Roseland, NJ 07068

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