1+ months

Senior System Management Analyst - Eden Prairie, MN

Eden Prairie, MN 55344
  • Job Code

Primary Responsibilities:

  • Provide technical leadership to IT Operations support team for a large, critical commercial web application in Optum State Government Solutions
  • Provide level 3 technical analysis/ support for customer incident tickets
  • Quickly respond to high impact application incident / service outages to assist in issue diagnosis and service restoration
  • Provide deep dive analysis on application problem records to document root cause and suggest/ help implement proactive activities to help avoid future instances until a long term fix can be applied
  • Assist Service Level owner with coordination of ITIL standards support tasks and coordination with other support groups
  • Structured and precise internal and client-communications
  • Identify enhancements to improve supportability, operability or performance of supported application(s)
  • Identify and help implement continuous improvement initiatives within the IT Operations team
  • Identify and lead the development of L1/ L2 incident support knowledge documents to help streamline rapid restoration of customer incidents



Posted: 2019-06-26 Expires: 2019-09-27

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Senior System Management Analyst - Eden Prairie, MN

UnitedHealth Group
Eden Prairie, MN 55344

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast