1+ months

Senior Technical Product Manager

Cisco Systems Inc.
San Jose, CA 95113

What You'll Do

Customer Experience (CX) is seeking a Lead Product Manager who is passionate about solving customer problems and crafting experiences that are elegant and effective. This individual will build product strategies and define the vision & requirements for our Analytics & Automation products. They will own, drive and create extraordinary customer experiences throughout the lifecycle. The ideal candidate is customer-centric, continuously demonstrating strategic & analytical abilities and is laser-focused on executing at scale. In this role, you partner with diverse cross-functional teams to lead, execute and deliver results. You thrive in a geographically dispersed matrix environment, where success is dependent on your ability to collaborate with cross-functional partners to establish priorities and drive success in a positive, productive and transparent way.

Additional responsibilities

  • Define product vision, strategy and feature roadmap by working with cross-functional teams (business units, Sales, customer experience delivery, partners, program, product management, development, UX).
  • Build detailed technical product requirements, scope, release and measure features to ensure the customer and business goals are met.
  • Think strategically and creatively to capture product and customer feedback. Drive market research, competitive analysis and business metrics to inform direction.
  • Drive product development & backlog to build end-to-end solutions with a team of world-class engineers and designers.
  • Build trust and effective relationships with peers/cross-functional teams and influence senior leaders to communicate Analytics & Automation features vision, strategy, goals, status and customer impact.

Who You Are

  • Combination of an MBA with an undergraduate degree in Computer Science, Engineering or related technical field
  • 12+ years relevant experience in product management, product development or architecture design with a focus on technology products, machine learning and SaaS technologies.
  • Experience working with customers, technical teams, and management to collect requirements, describe software product features and technical designs.
  • Domain expertise in Analytics, Automation, AI/ML & SaaS. Mastery of technical concepts and system-design, ability to participate in technical discussions and help make technical trade-offs.
  • Cultivate an executive presence and bring a strong mix of product management, project management, and customer experience specific acumen coupled with strategic vision and flawless execution.
  • Experience with qualitative and quantitative methodologies to understand customers & the ability to explore and structure customers requirements.
  • Ability to collaborate, build consensus, deliver, and drive technical decisions with various sized customer stakeholder groups.
  • Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment.
  • Detail-oriented, unfazed by technical detail, committed to flawless execution.
  • Excellent verbal and written communication skills. Standout colleague; ability to interface and build relationships at all levels.
  • Experience using Agile Methodologies and Tools.

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

  • We connect everything people, process, data and things and we use those connections to change our world for the better.
  • We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more from Smart Cities to your everyday devices.
  • We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colourful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco



Posted: 2020-09-18 Expires: 2020-11-20

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Senior Technical Product Manager

Cisco Systems Inc.
San Jose, CA 95113

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