4 days old

Senior Technical Support Specialist - Cincinnati, OH

Cincinnati, OH 45202
  • Job Code

Energize your career with one of Healthcare's fastest growing companies.  


You dream of a great career with a great company - where you can make an impact and help people.  We dream of giving you the opportunity to do just this.  And with the incredible growth of our business, it is a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives.  We live for the opportunity to make a difference and right now, we are living it up.


This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader.


Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions, and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance. 


As an IT Support Technician, you will be tasked with supporting technical requests via the IT Service Desk ticket system and completing assigned tasks and projects. Projects and requests will involve installing, diagnosing, repairing, maintaining hardware and software in the end user environment to ensure optimal workstation and peripheral performance.  Duties also include following inventory procedures, end user training, and communication with vendors for product research and support, and following escalation procedures as needed.  

Primary Responsibilities:

  • Perform analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.
  • Install, maintain and troubleshoot computers, printers, phones and other peripheral equipment.

  • Utilize enterprise tools sets such as Active Directory, System Center, etc

  • Manage and complete incident and move, add, change (MAC) requests and update ticketing system accordingly
  • Collaborate with system/network/database administrators to ensure efficient operation of the company's end user computing environment.
  • Maintain software and hardware inventories

  • Assist with equipment replacement cycle

  • Must be able to provide on-call support 24x7 as part of a rotation

  • If necessary, liaise with third-party support and PC equipment vendors and escalate as needed to maintain service levels.
  • Prepare and maintain appropriate written documentation for procedures, systems, and infrastructure

  • Maintain an awareness of trends within the technology industry

  • New Hire Documentation - Review and submit DSIG New Hire Documentation

  • Termination Documentation - Review and submit DSIG Termination Documentation

  • Cell Phones - Review and submit DSIG Cell Phone Documentation

  • Maintain a neat and organized workspace.

  • Other Duties and Responsibilities as assigned. 

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you a clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.



Posted: 2020-09-15 Expires: 2020-10-15

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Senior Technical Support Specialist - Cincinnati, OH

UnitedHealth Group
Cincinnati, OH 45202

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