1+ months

Senior Technical Writer

Walmart
Sunnyvale, CA 94086
1344639BRReq ID:1344639BRCompany Summary:The Walmart eCommerce team is rapidly innovating to evolve and define the future state of shopping. As the worlds largest retailer, we are on a mission to help people save money and live better. With the help of some of the brightest minds in technology, merchandising, marketing, supply chain, talent and more, we are reimagining the intersection of digital and physical shopping to help achieve that mission.Job Title:Senior Technical WriterPosition Summary:Position Summary Walmart I/O is a public facing developer documentation portal hosted at www.walmart.io. The goal of this application is to become the single stop source for external developers to get all the information that they need about Walmart APIs (REST APIs and related technology). Walmart I/O provides several useful functionalities for the developers to understand, consume and even test the APIs. Job Responsibilities Understand end to end flow of Walmart I/O Coordinate with different API Content team and get timely updates Reproduce issues logged by the API consumers and identify the root cause. Connect & co-ordinate with the respective API teams for more insights Troubleshoot and debug bugs reported. Respond to customers with queries and possible solutions Test new APIs hosted on Walmart I/O and identify bugs/dependencies Manage support channels and maintain a log of all unique issues Use Jira to connect with respective SMEs (Subject Matter Experts) and follow through on logged issues Actively participate in product development by providing insights on future features through customer feedback/bugs/requests analysis. Strive to maintain established SLAs for efficient communication with the end usersCity:SUNNYVALEState:CAPosition Description:Position Summary Walmart I/O is a public facing developer documentation portal hosted at www.walmart.io. The goal of this application is to become the single stop source for external developers to get all the information that they need about Walmart APIs (REST APIs and related technology). Walmart I/O provides several useful functionalities for the developers to understand, consume and even test the APIs. Job Responsibilities Understand end to end flow of Walmart I/O Coordinate with different API Content team and get timely updates Reproduce issues logged by the API consumers and identify the root cause. Connect & co-ordinate with the respective API teams for more insights Troubleshoot and debug bugs reported. Respond to customers with queries and possible solutions Test new APIs hosted on Walmart I/O and identify bugs/dependencies Manage support channels and maintain a log of all unique issues Use Jira to connect with respective SMEs (Subject Matter Experts) and follow through on logged issues Actively participate in product development by providing insights on future features through customer feedback/bugs/requests analysis. Strive to maintain established SLAs for efficient communication with the end usersMinimum Qualifications: Bachelors degree in Computer Science/ Electrical/ Electronic or equivalent degree 5+ years experience working in supporting web technologies and apps 5+ years experience in handling customer centric support communication Experience working in fast paced internet/e-commerce companies Excellent communication skills Good understanding of front-end languages like HTML, Markdown, CSS and JavaScript Working experience with Java and REST APIs Good experience with web apps, setup environments and development operations Understanding of Software Development Life Cycle and code management tools like - GitHub Experience with SQL DBs like Oracle/ MySQLAdditional Preferred Qualifications: Exposure to API management frameworks and continuous integration of software products Experience working with React JS Experience with NoSQL DBs like Mongo, Cassandra etc.Category:Software Development and Engineering Brand:Walmart Labs

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Posted: 2019-08-15 Expires: 2019-12-19

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Senior Technical Writer

Walmart
Sunnyvale, CA 94086

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