22 days old

Senior User Experience Designer - CMO0002F

Newark, NJ
  • Job Code
Primary Location United States-New Jersey-Newark (NJ)

As Senior User Experience Designer youll work in a multidisciplinary team,

alongside researchers, experience designers, visual designers and developers, to deliver best-in-class, human-centered products and services for Prudentials Customer Office. Your role will be to analyze, plan, map, and create the most valuable and contextually accurate experiences that are simple, and intuitive for Prudentials customers to use.

Not only will you be excited by the challenge of creating great products across multiple channels, devices, and platforms, but you will also be able to see and own the end-to end journey as well as the detailed outcomes.

You will have a deep understanding of experience architecture, how to design in a fast-paced, high-pressure environment, whilst helping transform Prudentials end-to-end product and service conversion and acquisition model.


Understand customer needs and identify where separate interactions should come together as one that meets that need

Arrange these separate interactions into rational screens, user flows and digital touch-points for that product

Look for commonalities in activities across experiences where new product opportunities could be realized

Understand the core Human Centered Design framework of an experience and design targeted improvements to that framework that accommodates new and improved process refinements and deliverables

Create and rapidly iterate interactive prototypes in accordance with task, scenario and journey

Identify and design new cross-functional design patterns and standards

Co-creating on designs with developers, marketing and product stakeholders

Put forward new cases for designs improvements with marketing and product managers

Communicate with detailed design and industry backed decisions and be able to represent all experience touch-points

Engage and align with all multidisciplinary teams across the customer office business

Run and lead Design Thinking, Lean Business Canvas workshops, design sprints and other collaborative activities

Analyze failure within existing experiences and identify root causes for that failure that can be translated into solutions

Identify opportunities for cost reduction and process improvement within existing services


Skills and experience

Its essential that you will have:

6 years in a Product Design, UX or equivalent design role

Agency and or corporate environment experience

Solid experience with the following





Data Visualization and Communication

Workshop Facilitation

Visual User Interface Design


Experience Mapping


User Testing

Experience Strategy

Demonstrable experience of explaining design ideas

and concepts in a way that people of different

backgrounds can understand

Demonstrable experience of how to interpret

qualitative and quantitate research

High level of experience with recognizing complex

business challenges

Experience working in a fast paced environment

Working collectively and autonomously with crossfunctional teams

Solid understanding of Information Architecture, taxonomy, language and content matrixes

A design related degree or relevant experience in designing products and services

Experience working across multiple business units

Demonstrable experience on how visual form and experience function work together

Experience working in lean and or agile environments

Basic front-end development integration and enablement knowledge

Ability to translate outputs and outcomes into compelling written presentations

For this role, the following competencies are essential:

Collaborating and partneringDevelop and inspire those around you; encourage, acknowledge and reward individual and team efforts

Continuously changing and improvingSought by senior leadership for progressive and innovative counsel

Making effective and decisive decisionsProvide unscripted strategic counselcan think on your feet without disrupting strategic intention

Leading and communicatingViewed as a role model and leader within the organization

Influence of experience quality tie a design to a strategic initiative or business outcome within our organization and across multiple business domains

Humility at the highest levelWelcome the constructive criticism of the work and be able to constructively review the work of other designers

Empower your co-workersContributes to teambuilding activities and growth paths

Challenge thinking appropriatelyListen, observe, and respond. Apply logic and reasoning to ask the right questions at the right time to influence those around you into creating the best solution for the Prudential business and all customers

Storytelling and presentation skillsCreate clear, compelling and cohesive presentations that frame context with emotion and need, so audiences can be taken on an informative, self-guided journey

Empathy & CuriosityDrive inquisitive thinking,

@!*!Prudential is a multinational financial services leader with operations in the United States Asia Europe and Latin America. Leveraging its heritage of life insurance and asset management expertise Prudential is focused on helping individual and institutional customers grow and protect their wealth. The companys well-known Rock symbol is an icon of strength stability expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services including life insurance annuities retirement-related services mutual funds asset management and real estate services. For more information please visit www.prudential.com.

Prudential is not accepting unsolicited resumes from search firms for this open position unless contracted with Staffing. Agencies must work with Staffing as the primary point of contact and follow the Prudential application process to be considered for business. All resumes submitted by search firms to any employee at Prudential via-email Internet or directly to hiring managers in any form without a valid written search agreement in place for that position will be deemed the sole property of Prudential and no fee will be paid in the event the candidate is hired by Prudential.
Note: Any search agreement entered into with Prudential before January 2004 is null and void. Search firms are essential to the recruitment and staffing efforts at Prudential and we value the partnerships we have built with our preferred vendors. Prudential has established and regularly maintains a preferred vendor list and even preferred vendors need to have a written search agreement signed by the Director Recruiting Programs Staffing at Prudential in place for the specific position in order for a fee to be paid for any candidate referrals.
Job Posting:@false


Posted: 2020-11-03 Expires: 2020-12-03

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Senior User Experience Designer - CMO0002F

Newark, NJ

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