1+ months

Consumer Insights Researcher, Hardware

Cisco Systems Inc.
San Francisco, CA 94102

At Cisco Meraki, we know that technology can connect us, empower us, and drive us. By simplifying powerful technology, we can free passionate people to focus on their mission. As the fastest growing cloud-managed networking team in the world, our products, and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality.

Nearly everyone at Cisco Meraki visits our customers in the field, from Executives to Designers, Support Staff, Sales, and Engineering. As a Customer Insights Researcher joining the hardware team, you will be welcomed and supported by an entire team who is passionate about our customers success.

You will help us structure and scale our passion into a rigorous process that continuously creates more and more value for our customers time and time again, with greater speed, and more impact at each turn.

You Will:

  • Lead and help the team elicit, understand and structure iterative feedback through data qualitative feedback

  • Guide the team in understanding core user needs that define new areas of product development

  • Work with the team to ensure that the changes are made and that the impact youve forecast is delivered as the product launches.

  • Conduct independent research on multiple aspects of products and experiences.

  • Collect and analyze user behavior through lab studies, field visits, ethnography, surveys, benchmark studies, server logs, and online experiments (A/B testing).

  • Work with Designers, Product Managers, Engineers, and other UXRs to prioritize research opportunities in a fast-paced, constantly evolving environment.

  • Understand and incorporate sophisticated technical and business requirements into research.

  • Advocate research findings to diverse audiences through written reports and in-person presentations.

  • Mentorship for emerging professionals in research

  • An innovator who is willing to roll up their sleeves and get into the weeds

You Have:

  • 5+ years of market research & insights experience

  • Extensive experience leading end-to-end research, from scoping to planning, executing, and reporting

  • Experience integrating user research learnings into actionable product changes

  • Strong understanding of different research methods (when do use quantitative vs qualitative, approaches to foundational and usability studies, etc.)

  • Exceptional communication and collaboration skills

Minimum Qualifications

  • Experience conducting interviews, field visits, usability studies (live and remote)

  • BA/BS degree in Anthropology, CS, Human Factors, Psychology, HCI, or related field OR equivalent practical experience.

At Cisco Meraki, we don't just accept differences - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

Meraki is based in the Mission Bay area of San Francisco, with beautiful views of the Oracle Ballpark and the Bay beyond. You will have access to an onsite gym, multiple kitchens stocked with high-quality snacks, a coffee bar, catered lunches every day, and a generous benefits package.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.


Posted: 2020-11-04 Expires: 2021-02-05

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Consumer Insights Researcher, Hardware

Cisco Systems Inc.
San Francisco, CA 94102

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