1+ months

Server Administrator, Optum - Charlotte, NC

Charlotte, NC 28202
  • Job Code
    852587

We are seeking Server Admin to join our WestMed Telecom team. This professional level Server Admin role is part of a team responsible for the deployment and management Involved in the maintenance and administration of servers, desktop computers, IP Phones and virtual environments in relation to our Telecom department.

Primary Responsibilities:

 

  • Experience with contacted center solutions (Unify) and telecom system knowledge, including ACD systems a plus
  • Installs, tests, troubleshoot, and maintain telecommunications Server and Network based hardware and software products
  • Support servers in a mixed operating system environment (Windows and Linux) VMware and clustering
  • In-depth knowledge of network technologies (LAN, WAN, VLAN, wireless)
  • Create and respond to helpdesk tickets submitted by end users in accordance with published IT Service Level Agreements or SLA's
  • Use excellent customer service skills to see technical problems through to resolution
  • Proactively update tickets and communicate issue status to supported end-users
  • Handle and respond to general inquiries, escalate as required
  • Develop and deploy monitoring solutions to keep our systems running smoothly while also developing new automated solutions to support current/future processes
  • Identify and implement improvements to processes and procedures while also building documentation
  • Maintain and configure infrastructure tools to monitor and manage the environment health and provide recommendations for improvement, including system tuning and hardware integration
  • Provide business- and after-hours support
  • Troubleshoot system malfunctions or other unsatisfactory occurrences and provide analysis/recommendations for resolution and prevention
  • Provide input into system design and capacity planning
  • Provide documentation and training to Tier 2 store support teams as needed
  • Participate in external vendor management issues

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Posted: 2019-12-03 Expires: 2020-03-01

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Server Administrator, Optum - Charlotte, NC

UnitedHealth Group
Charlotte, NC 28202

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