11 days old

Service Client Representative

Gustavo A Madero, CDMX
  • Job Code
    243469BR

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. To lead in this new era of technology and solve some of the world's most challenging problems.


Your Role and Responsibilities

At IBM, work is more than a job it's a calling. To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just do something better, but o attempt things you've never though possible. To lead in this new era of technology and solve some of the world's most challenging problems. Let's put smart to work.

We are glad that you are here! We are looking for a Solution Representative professional. This person will be responsible for developing solutions that will not only address our client's business needs (both industry and business) but will also delight them, having IBM's & Customer's strategies as the cornerstones for the entire sales and delivery cycle. The selected candidate will be in a cross functional & cross geography team, which means that she/he will be empowered to Influence the functional strategy.

BENEFITS:
* Competitive health benefits
* Flexible vacation policy; 12 Vacation days + 6 floating days per year so you can enjoy more time with your family and friends
* Health Insurance
* Cafeteria with 5 different menus every day
* Weve a Lactation room for new moms
* We also got discounts with different partners all over the world (Apple, Lenovo, Samsung, Flight companies, Disney among others)
* Nutritionist and mental care support are available at any time for our IBMers
* If you feel like relaxing and getting distracted for a while, we have a Game Room with a table hockey and other games
* ESPP 5% discount on BM Stock Purchase Program
* Peer Recognition & Rewards program
* Our IBMers get maternity and paternity leave when their baby is born
* Wellness advisor
* IBM has volunteer opportunities to support communities abroad
* IBM has been patent leader for 26 years and our patent program is open for everybody
* Weve Career counseling for all our employees
* You can trade your recognition rewards at our IBM online store
* Weve plenty free certifications for IBMers, like Design Thinking and Agile methodologies
* You can join one of our BRGs that pursue different goals to keep our campus diverse and inclusive





Required Technical and Professional Expertise
Five years of experience in sales
  • Outsourcing
  • Managed services
  • Datacenter - Cloud - IaaS / PaaS
  • Intermediate knowledge in ITIL and basic knowledge in server technologies, storage, operating systems, database, ERPs, high availability methods and DRP
  • Financial knowledge for the assembly of TCOs
  • Competition analysis and business case in general.






Preferred Technical and Professional Expertise
  • Skilled in customer account management.
  • Sales acumen; skilled working in fast-paced selling environments with direct customer interaction and a range of customer types
  • Strong presentation and pitch skills
  • Sales tenacity and creativity when presented with difficult challenges
  • Strong company and contact research skills
  • Excellent follow-up and follow through skills
  • Technical, with the ability to rapidly learn and understand new technologies
  • Solid understanding of cloud and the business objectives for IT outsourcing
  • Expertise in traditional application hosting solutions



About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's this unique blend of bold new ideas and client-first thinking.If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS isthe place for you!


Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world. What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.


About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.


Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.


Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Categories

Industry

  • Computers Software and Hardware
Posted: 2019-10-11 Expires: 2019-11-10

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Service Client Representative

IBM
Gustavo A Madero, CDMX

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