10 days old

SERVICE COORDINATOR - SOUTH PLAINFIELD

South Plainfield, NJ 07080
\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cstrong\u003EPOSITION PURPOSE\u003C/strong\u003E\u003Cbr /\u003E The Service Coordinator is responsible for managing the services process in the branch in addition to SAP/Care Customer tickets. The Coordinator will work with the Customer Service Center, field managers and installers to schedule services, meet customer expectations and resolve customer service issues.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EMAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES\u003C/strong\u003E\u003Cbr /\u003E 40%-Schedule open services with customers and installers. \u003Cbr /\u003E 10%-Place product re-orders when needed and track to ETA to schedule services. \u003Cbr /\u003E 10%-Open new service orders for customers that call in. \u003Cbr /\u003E 20%-Manager services to resolution on a daily basis by using reports and communicating with customers, installers and the Customer Service Center. \u003Cbr /\u003E 10%-Close completed services by making completion calls to customers to confirm satisfaction. \u003Cbr /\u003E 10%-Responsible for resolution of SAP/Care Customer tickets by contacting customers and working with field installation teams and Customer service Center to resolve issues.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003ENATURE AND SCOPE\u003C/strong\u003E\u003Cbr /\u003E This position reports to Branch Installation Manager \u003Cbr /\u003E This position has no Direct Reports\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EENVIRONMENTAL JOB REQUIREMENTS\u003Cbr /\u003E \u003C/strong\u003E\u003Cbr /\u003E \u003Cstrong\u003EEnvironment: \u003C/strong\u003E\u003Cbr /\u003E Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E Travel: \u003C/strong\u003E\u003Cbr /\u003E Typically requires overnight travel less than 10% of the time.\u003Cbr /\u003E \u003Cstrong\u003E\u003C/strong\u003E\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cstrong\u003EMINIMUM QUALIFICATIONS\u003C/strong\u003E\u003Cbr /\u003E Must be eighteen years of age or older.\u003Cbr /\u003E Must be legally permitted to work in the United States.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EEducation Required:\u003C/strong\u003E\u003Cbr /\u003E The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EYears of Relevant Work Experience: \u003C/strong\u003E2 years\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EPhysical Requirements:\u003C/strong\u003E\u003Cbr /\u003E Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.\u003Cbr /\u003E \u003Cstrong\u003E\u003C/strong\u003E\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EPreferred Qualifications:\u003C/strong\u003E\u003Cbr /\u003E Some knowledge and experience in the home improvement industry \u003Cbr /\u003E Prior clerical and/or administrative background \u003Cbr /\u003E Computer proficiency in Microsoft Office products \u003Cbr /\u003E Flexible to work a schedule to include nights, holidays and weekends\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EKnowledge, Skills, Abilities and Competencies:\u003C/strong\u003EAbility to work as part of a team and be self-motivated with little supervision \u003Cbr /\u003E Proven ability to manage multiple task simultaneously \u003Cbr /\u003E Excellent communication skills, both written and verbal \u003Cbr /\u003E Excellent organization skills and attention to detail \u003Cbr /\u003E Computer skills and proficiency in Microsoft Office \u003Cbr /\u003E Highly organized approach and ability to work in a fast paced environment\u003C/div\u003E

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Posted: 2019-11-07 Expires: 2019-12-11

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SERVICE COORDINATOR - SOUTH PLAINFIELD

Home Depot
South Plainfield, NJ 07080

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