6 days old

Service Desk Analyst

Arnold & Porter
Washington, District of Columbia 20001
  • Job Code
    1676
  • Job Type
    Employee
  • Job Status
    Full Time

The Information Technology Department of Arnold & Porter has two Service Desk Analyst openings in the Washington, DC office working the following shifts:

  • 7:00 a.m. to 3:30 p.m. Monday through Friday
  • 8:00 a.m. to 4:30 p.m. Monday through Friday

The Service Desk Analyst is responsible for providing exceptional customer service and support to the Firm and clients of the Firm. Responsibilities include: Providing end-user support services, troubleshooting assistance, and problem resolution via telephone, remote desktop connection, and/or visits to user locations; exhibiting ownership and timely resolution of all incident tickets and change orders; interacting directly with other IT groups to determine the proper remediation for an issue; setting-up and quality assurance testing of new hardware and software for existing and new end-users in the Firm and other duties as assigned.

QUALIFICATIONS:

  • Minimum of three years of experience in end-user support.
  • Knowledge and experience with law firm specific applications and previous employment in legal information technology is preferred.
  • Two-year college degree preferred. Equivalent experience will be considered.
  • Strong communication and interpersonal skills.
  • Experience implementing, maintaining and supporting Windows operating systems and Microsoft Office applications.
  • Technical experience configuring and supporting workstations, laptops, printers, and related equipment.
  • Exceptional client service, both internal and external.
  • Flexibility to work additional shifts as needed.
 

Arnold & Porter is an equal opportunity and affirmative action employer that does not discriminate on the basis of race, color, creed, religion, national origin, sex (which includes pregnancy, childbirth, breastfeeding and related medical conditions), age, marital or partnership status, familial status, sexual orientation, gender, gender identity, gender expression, transgender, physical or mental disability, medical condition, family leave status, citizenship status, immigration status, ancestry, genetic information, military or veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. Our firm's equal opportunity policy applies to all employment practices and terms and conditions, including, without limitation, recruitment, employment, assignment, training, compensation, benefits, promotions, disciplinary action and terminations. To achieve our goal of equal opportunity, Arnold & Porter maintains an affirmative action plan through which it makes good faith efforts to recruit, hire and advance in employment qualified minorities, females, individuals with disabilities and protected veterans. If you would like more information about your EEO rights as an applicant under the law, please click EEO is the LAW and the Supplement poster.

Arnold & Porter is an EO Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity.

Categories

Posted: 2021-01-12 Expires: 2021-02-11

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Service Desk Analyst

Arnold & Porter
Washington, District of Columbia 20001

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