1+ months

Service Desk Officer (Government)

Reston, VA 20190
AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing, and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers mission.


AT&T has an opening for a Service Desk Officer for the ATIP systems program. This key position will be providing managed IT support of SAP-IT systems for high-priority defense intelligence collection needs.


**Duties/Responsibilities** :


+ The Service Desk Officer is a Network Operations Center Watch Administrator position is in support of a Government Solutions customer in the Northern Virginia area.

+ Work is technical in nature providing Tier 1 support a telephone and trouble ticket-oriented Service Desk in support of a customer's mission-oriented IT infrastructure.

+ The Service Desk Officer monitors Network and Server Infrastructure, performs initial troubleshooting on LAN & WAN data telecommunications equipment plus the supporting applications and services.

+ This requires Tier 1 troubleshooting and problem solving using on-the-job experience, documentation, knowledge bases, and deployed network and IT management tools.

+ Candidate will serve as liaison between the end users / customers and senior technical staff if problems are escalated.

+ The Service Desk Officer processes routine customer work orders such as adding routes and adding system accounts.


**Required Clearance:**


TS/SCI with poly (#ts/sci) (#polygraph)


**Required Qualifications:**


+ Education requirements are flexible depending on experience.

+ The following skills / prerequisites are required:

+ - Excellent verbal (Phone customer interaction skills) and written communication skills.

+ - Experience with general information technology.

+ - Willingness to work in Northern Virginia (west of Tysons Corner up to and including Dulles Airport Vicinity)

+ Ability to work both as part of a team and independently.

+ Must be 8570 compliant (IAT Level 2) by date of security indoctrination with any necessary Computing Environment (CE) for certification


**Desired Qualifications:**


+ Experience with WAN / LAN / Networking Technologies.

+ Experience with MS Windows, Linux or Solaris Administration

+ Experience with LAN Cabling (CAT5, Fiber, Ethernet etc.)

+ Experience using SolarWinds or other IT Management system

+ Experience using ServiceNow or other ticket-tracking system


**Ready to join our team? Apply Today!**
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status.

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Posted: 2022-03-25 Expires: 2022-05-24

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Service Desk Officer (Government)

AT&T
Reston, VA 20190

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