27 days old

Service Excellence Specialist - SER0001X

Scottsdale, AZ 85251
  • Job Code
Primary Location United States-Arizona-Scottsdale
Travel:Yes, 10 % of the Time

Our Business

For over 100 years, Prudentials diverse and talented employees have been committed to helping customers and their families grow and protect their wealth through a variety of products and services, including Group Insurance.   We are known for delivering on our promises and are recognized as a trusted brand and one of the worlds most admired companies.


The role

Prudentials Group Insurance (GI) Service Excellence Team is seeking a Service Excellence Specialist to provide dedicated service support to GI Account Management and clients in their assigned book of business.  The incumbent will be responsible for interfacing with GI Distribution offices daily by providing customer support through partnership on an assigned book of business. This position is focused on the resolution of escalated and transactional customer submitted inquiries through active collaboration with internal service functions. Incumbent will also be required to proactively identify trends, pinpoint educational service opportunities, and internal process gaps within internal administrative systems for analysis. Incumbent must have the ability to operate under tight time constraints and possess the ability to manage multiple competing priorities.  In addition, you will be expected to:

  • Act as a liaison to facilitate the resolution of customer submitted inquiries between GI Distribution, internal partners, customers, and producers to drive positive customer experiences
  • Be accountable for the resolution of producer and/or customer inquiries which may entail compliance, regulatory, or procedural risks to the organization
  • Input, track, and manage the closure of customer inquiries within internal administrative systems
Participate in meetings with internal business partners to provide consultative support in the identification of process gaps and enhancement


Your Expertise

What youll need to succeed:

  • Minimum three (3) years of relevant customer service or operations experience
  • Strong organization skills and the ability to manage multiple priorities while working under tight time constraint
  • Ability to act consultatively to enhance the customer experience
  • Excellent written and verbal communication skills 
  • Must be able to work effectively with various sites or vendors; strong interpersonal skills, ability to collaborate cross-functionally
  • Ability to have flexibility with work hours
  • Occasional travel when required (approximately 15%)



Itd be a plus if you have:

  • Bachelors degree
  • Understanding of Group Insurance products and processes preferred



@!*!Prudential is a multinational financial services leader with operations in the United States Asia Europe and Latin America. Leveraging its heritage of life insurance and asset management expertise Prudential is focused on helping individual and institutional customers grow and protect their wealth. The companys well-known Rock symbol is an icon of strength stability expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services including life insurance annuities retirement-related services mutual funds asset management and real estate services. For more information please visit www.prudential.com.

Prudential is not accepting unsolicited resumes from search firms for this open position unless contracted with Staffing. Agencies must work with Staffing as the primary point of contact and follow the Prudential application process to be considered for business. All resumes submitted by search firms to any employee at Prudential via-email Internet or directly to hiring managers in any form without a valid written search agreement in place for that position will be deemed the sole property of Prudential and no fee will be paid in the event the candidate is hired by Prudential.
Note: Any search agreement entered into with Prudential before January 2004 is null and void. Search firms are essential to the recruitment and staffing efforts at Prudential and we value the partnerships we have built with our preferred vendors. Prudential has established and regularly maintains a preferred vendor list and even preferred vendors need to have a written search agreement signed by the Director Recruiting Programs Staffing at Prudential in place for the specific position in order for a fee to be paid for any candidate referrals.
Job Posting:@false


Posted: 2020-06-08 Expires: 2020-07-23

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Service Excellence Specialist - SER0001X

Scottsdale, AZ 85251

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast