6 days old

Service Manager Graduate (Full Time) - Australia

Cisco Systems Inc.
Sydney, NSW 2060

What Youll Do 

The team is a highly skilled group whose #1 focus is to help customers realize smooth day to day customer operations. 

  You continually monitor the technical support needs of your customer, track every open service request, and make sure that resources, both at Cisco and within customer organization, are aligned appropriately to resolve issues quickly and completely. 

Ongoing case management and assisting primary HTOMs in escalation management of service requests 

Case review and backlog management to ensure SLAs are met. 

Weekly, monthly, and quarterly reports and meetings with the status of your service requests. 

Use the power of influence to get the work done and improve overall operational efficiency. 

Your skills will be complemented by improved soft skills and leadership. Youll get hands on experience in accountability and responsibility handlings. 

 

Who You'll Work 

With CX is a team of extraordinary guides who focus to deliver exclusive customer experience. We help tackle the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is measured through exceptional financial results, growing customer happiness metrics, industry recognition, and employee happiness scores. 

 

The team is a varied group of individuals with 3-15 years of experience across domains of operations management, account management, project management, incident management, escalation handling. The team is ITIL v3 certified with immense experience in service operations industry. 

 

Who You Are 

Recently graduated from a Bachelor or Masters degree preferably in IT, Computer Science, Electrical Engineering

You've been working for less than two years since graduating with your latest degree

Ability to work as a team member in a cross-functional matrix environment. 

Strong critical thinking and decision-making skills. 

Business Communication skills.

Have basic knowledge of excel and reporting. 

Good Customer handling and escalation management.

  Be a passionate relationship manager. 

Focused and seeing things through from start to finish. 

Persistent in approach and must be good at continuously following up with different teams to get the job done.

Hold the right to live and work in Australia, without future company sponsorship required. Student visas and temporary permits obtained on your own will not be acceptable. 

 

 

 Desired Skills 

Understanding of Cisco product and solutions. 

  CCNA or equivalent technical/networking knowledge. 

  ITIL v3 foundation. 

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all. 

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! 



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Posted: 2021-04-07 Expires: 2021-05-07

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Service Manager Graduate (Full Time) - Australia

Cisco Systems Inc.
Sydney, NSW 2060

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