11 days old

Service Manager

Lombard, IL 60148
\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cstrong\u003EPOSITION PURPOSE\u003C/strong\u003E\u003Cbr /\u003E Conduct and/or manage all functions and future growth of the parts and service department for The Home Depot. \u003Cbr /\u003E Assist all customers, internal and external, with part and equipment recommendations. Handle all service or parts related inquiries and orders. \u003Cbr /\u003E The Input of any data entry information to include: customer orders, purchasing, receiving, reports, and inventory, as needed. \u003Cbr /\u003E Schedule all equipment repairs and service activities, in the shop and at the customer location, while adhering to our first in, first out policy for repairs. \u003Cbr /\u003E Create and develop new business opportunities in all markets for part and service sales. \u003Cbr /\u003E Help to maintain adequate inventory, both in the shop and in the service van(s) with focus to optimize repair turn-around times and inventory cycle times. \u003Cbr /\u003E Provide follow up calls for repair estimate approvals and to assess customer satisfaction. \u003Cbr /\u003E Maintain and update all service manuals and files. Maintain all daily and monthly reports and records pertaining to the department. \u003Cbr /\u003E Ensure the service department is always neat, clean, organized and all employees present themselves as service professionals. \u003Cbr /\u003E Work with Operations Managers and National Service Manager to continually optimize performance via process improvements. \u003Cbr /\u003E Assist Operations Manager with proper maintenance and operation of all service vehicles per company policy. \u003Cbr /\u003E Always attempt to keep customers satisfied with high work quality and timeliness of repairs, while providing prompt responses to all inquiries.\u003Cbr /\u003E \u003Cstrong\u003EMAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES\u003C/strong\u003E\u003Cbr /\u003E 50%- Parts and repair order entry, inquiry and follow-up. Estimate approvals, part quotes, vendor warranty, part lookup, etc. \u003Cbr /\u003E 25%- Technician scheduling and prioritizing. Tech training and assistance. \u003Cbr /\u003E 25%- Work with the sales, sales support, transportation, and warehouse teams to ensure we exceed customer expectations with regard to repair and part services.\u003Cbr /\u003E \u003Cstrong\u003ENATURE AND SCOPE\u003C/strong\u003E\u003Cbr /\u003E This position reports to the IBDC Operations Manager/National Service Manager. \u003Cbr /\u003E This position has 3 direct reports.\u003Cbr /\u003E \u003Cstrong\u003EENVIRONMENTAL JOB REQUIREMENTS\u003C/strong\u003E\u003Cbr /\u003E \u003Cstrong\u003EEnvironment: \u003C/strong\u003E\u003Cbr /\u003E Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.\u003Cbr /\u003E \u003Cstrong\u003ETravel: \u003C/strong\u003E\u003Cbr /\u003E Typically requires overnight travel less than 10% of the time.\u003Cbr /\u003E \u003Cstrong\u003EAdditional Environmental Job Requirements: \u003C/strong\u003E\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cstrong\u003EMINIMUM QUALIFICATIONS\u003C/strong\u003E\u003Cbr /\u003E Must be eighteen years of age or older.\u003Cbr /\u003E Must be legally permitted to work in the United States.\u003Cbr /\u003E \u003Cstrong\u003EAdditional Minimum Qualifications:\u003C/strong\u003E\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EEducation Required:\u003C/strong\u003E\u003Cbr /\u003E The knowledge, skills and abilities typically acquired through the completion of a trade school degree program or equivalent degree in a field of study related to the job.\u003Cbr /\u003E \u003Cstrong\u003EYears of Relevant Work Experience: \u003C/strong\u003E3 years\u003Cbr /\u003E \u003Cstrong\u003EPhysical Requirements:\u003C/strong\u003E\u003Cbr /\u003E Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.\u003Cbr /\u003E \u003Cstrong\u003EAdditional Qualifications:\u003C/strong\u003E\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EPreferred Qualifications:\u003C/strong\u003E\u003Cbr /\u003E Previous service management experience, preferred. Must be well organized, skilled in mechanical and electrical troubleshooting and have the ability to multi-task.\u003Cbr /\u003E \u003Cstrong\u003EKnowledge, Skills, Abilities and Competencies:\u003C/strong\u003EBasic mechanical and electrical troubleshooting knowledge. Ability to motivate technical staff and assist in improving productivity and customer satisfaction..\u003C/div\u003E


Posted: 2020-11-12 Expires: 2020-12-12

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Service Manager

Home Depot
Lombard, IL 60148

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