4 days old

Service Response Center Manager 1

Minneapolis, MN 55415

Unit Description

Sodexo is seeking an experienced a Service Response Manager (Call Center) Manager 1 to support our At Your Request (AYR) patient meal service response program for five metro area Allina Hospitals we service through our location at Abbott Northwestern Hospital in Minneapolis, MN.  


Abbott Northwestern Hospital is a 627-bed teaching and specialty hospital.  It is the largest not-for-profit hospital in the Twin Cities and is a part of the Allina Health network of hospitals and clinics. Just as we work side-by-side to provide care and service to patients and their families, we also form partnerships to improve the health of the community around us. Nestled in the diverse Phillips community of south Minneapolis, Abbott Northwestern Hospital serves a diverse population and is a workplace of choice within the Twin Cities metro area. 


Services Response Manager 1 responsibilities/strengths include:


  • Instilling a Hospitality Culture to Ensure an Excellent Patient Experience
  • Experience with Customer Service Training
  • Best in Class Patient Satisfaction Scores for our At Your Request (AYR) patient meal service
  • Experience with payroll and scheduling staff
  • Experience with HealthTouch software functionality, data and analytical reporting
  • Ability to Recognize and Develop talented front-line staff 
  • Ability to multi-task and prioritize in a high-volume call center
  • Experience working with unions
  • Nutrition Education Background recommended (Registered Dietitian Preferred, but not necessary)
  • Have strong employee engagement and conflict resolution skills
  • Knowledge and/or experience with AYR kitchen processes

Careers in Healthcare:

Working for Sodexo in Healthcare allows you to offer patients, healthcare professionals and caregivers around the world the best healthcare experience possible while influencing patient satisfaction, as well as cost reduction and increased productivity for our clients. Sodexos unique CARES culture develops a dynamic atmosphere where employees are respected, turnover is low and career growth opportunities are created from within.


Working for Sodexo:

How far will your ambition, talent and dedication take you? Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and other career growth opportunities, along with the performance of organizations. We believe it is important for our work to be meaningful to all who contribute to it, and we remain faithful to our mission, our core values and the ethical principles that have guided us since 1966. We support these values and help them thrive in each employee.


We strive to make working for Sodexo a genuinely great experience with benefits to promote your professional, personal and financial well-being, and to improve your Quality of Life now and into the future. Our experiences with our over 50 million customers each and every day enable us to develop Quality of Life services that reinforce the well-being of individuals, improving their effectiveness and helping companies and organizations to improve performance \u2026 every day. 


Apply Now!

Are you ready to start your Sodexo career? Apply now!


Position Summary

Manages response center services in a call center environment at an account by ensuring requests are dispatched and responded to in a timely manner.Key Duties-Manages operations and staff of the service response center by fulfilling contractual obligations.-Ensures requests are dispatched and responded to in a timely manner and that appropriate equipment and resources are available. -Identifies and sets-up new service providers, views and approves work orders, proposals, and invoices. -Runs financial and call volume reports.-Meet with client contacts to develop service improvements.

Qualifications & Requirements

Basic Education Requirement - Associate's Degree or equivalent experience       Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.


Posted: 2019-11-08 Expires: 2019-12-08

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Service Response Center Manager 1

Minneapolis, MN 55415

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast