1+ months

Services Architect|ThousandEyes

Cisco Systems Inc.
Cuajimalpa de Morelos, CDMX 05000
  • Jobs Rated

Who We Are

The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand. Our Internet and cloud intelligence platform delivers the only collectively powered view of the Internet, cloud and SaaS platforms, helping enterprises and service providers work together to identify problems before it impacts revenue, damages brand reputation, or halts employee productivity.

In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Ciscos Network Services Business Group, and is a foundational component of Ciscos growing Observability business.

About the Role 

The Services Architect role focuses on how to design ThousandEyes solutions through complex networked environments for performance data collection on hardware or application endpoints. This role has two primary responsibilities. First, when large enterprise customers acquire ThousandEyes they need dedicated design experts to architect their implementation strategy. In this role youll work with our customers to understand their complex networked environments and their application monitoring goals to build design architecture documentation for our implementation engineers. Secondly, working with our product and engineer teams, collecting feedback from the field, including lessons learned in real customer environments, and performing your own research, youll be creating design best practices guides that detail how to effectively deploy ThousandEyes across various use cases. In some cases, you may create simple scripts to help automate your design best practices using our ThousandEyes API.  



o   At least 4 to 6 years working in a customer-facing role

o   At least 2 years of prior architecture design experience

o   A strong foundation in routing and switching architectures

o   Experience with LAN/WAN design, implementation, and maintenance

o   Firm grasp of network and application protocols (Cisco/Juniper certification strongly preferred - CCNA/JNCP, etc. ) 

o   Network deployment best practice content creation experience. 

o   A strong technical acumen 

o   Bachelors degree in highly technical field

       Experience with Cloud/SaaS design, implementation, and maintenance. 

       Familiarity with web technologies (deployment, maintenance, debugging) including REST APIs 

       Great written and verbal communication skills. 

       Amazing communication and problem-solving skills. 

       A standout "customer first" attitude. 

       Enjoy a fast-paced, dynamic environment. 

       Able to juggle and accomplish tasks in tight timeframes. 

       Experience with at least 1 programming language (Java, Python, JavaScript, etc.).  


      Create design implementation guides for complex customer deployment projects. 

       Lead design conversations with customers. 

       Assist Implementation Engineers on complex deployments, as an escalation point and technical advisor. 

       Create deployment best practices content, maintain it, and train teams on it. 

       Create and maintain a professional services web page to enable all Cisco teams on best practices and process. 

       Find ways to improve the customer experience on deployments including leveraging automation, improving systems and process, and providing feedback to product teams. 

       Special projects as assigned 


Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case-by-case basis, qualified applicants with arrest and conviction records.

We Are Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Heres how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (30 years strong!) and only about hardware, but were also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break, and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? That's cool.


Jobs Rated Reports for Architect

Posted: 2021-11-17 Expires: 2022-01-16

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Services Architect|ThousandEyes

Cisco Systems Inc.
Cuajimalpa de Morelos, CDMX 05000

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187th2019 - Architect
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