10 days old

Services SF\u0026I Manager

Atlanta, GA 30303
  • Jobs Rated
    61st
\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cstrong\u003EPOSITION PURPOSE\u003C/strong\u003E\u003Cbr /\u003E The Services SF\u0026I Manager is primarily responsible for driving quality and customer service through managing SF\u0026I Service Providers for Home Depot, ensuring store connectivity and driving issue resolution. Areas of responsibility include but are not limited to sourcing, onboarding, orientation and utilization of Service Providers.\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES\u003C/strong\u003E\u003Cbr /\u003E 50% - Service Provider Management- Develop and maintain professional customer and Service Provider (SP) relationships. Responsible for assisting in the recruitment, retention, and Compliance strategies. Execute consistent monthly quality reviews with select Service Providers to drive high customer service expectations. \u003Cbr /\u003E \u003Cbr /\u003E 25% - Store Connectivity - Communicates with RSM/DSM to drive awareness of SF\u0026I programs, attach rates/sales, promotions, and process. Drive store awareness and engagement. Partner with leadership to execute program initiatives. May complete competitive shops. Escalates potential program gaps by engaging in store walks and developing \u003Cbr /\u003E 25% - Issue Resolution - Provides accurate, swift resolution of escalated customer issues. Coaches Service Providers on proper and quick resolution. Performs in-home inspections, as needed.\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E NATURE AND SCOPE\u003C/strong\u003E\u003Cbr /\u003E This position reports to HDI National Manager. \u003Cbr /\u003E This position has 1\u002B direct reports.\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E ENVIRONMENTAL JOB REQUIREMENTS\u003C/strong\u003E\u003Cbr /\u003E \u003Cstrong\u003EEnvironment: \u003C/strong\u003E\u003Cbr /\u003E Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.\u003Cbr /\u003E \u003Cstrong\u003ETravel: \u003C/strong\u003E\u003Cbr /\u003E Typically requires overnight travel more than 50% of the time.\u003Cbr /\u003E \u003Cstrong\u003E\u003C/strong\u003E\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cstrong\u003EMINIMUM QUALIFICATIONS\u003C/strong\u003E\u003Cbr /\u003E Must be eighteen years of age or older.\u003Cbr /\u003E Must be legally permitted to work in the United States.\u003Cbr /\u003E \u003Cstrong\u003E\u003C/strong\u003E\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EEducation Required:\u003C/strong\u003E\u003Cbr /\u003E The knowledge, skills and abilities typically acquired through the completion of a bachelor\u0027s degree program or equivalent degree in a field of study related to the job.\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E Years of Relevant Work Experience: \u003C/strong\u003E3 years\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E Physical Requirements:\u003C/strong\u003E\u003Cbr /\u003E Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.\u003Cbr /\u003E \u003Cstrong\u003E\u003C/strong\u003E\u003Cbr /\u003E \u003Cstrong\u003EPreferred Qualifications:\u003C/strong\u003E\u003Cbr /\u003E Knowledge or experience in the retail store environment, home improvement industry or general construction industry \u003Cbr /\u003E Experience in residential remodel project management\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E Knowledge, Skills, Abilities and Competencies:\u003Cbr /\u003E \u003C/strong\u003E\u003Cul\u003E\u003Cli\u003ECreates customer-focused environment; provides excellent customer service; sees\u003C/li\u003E\u003Cli\u003EBusiness through the eyes of our customers\u003C/li\u003E\u003Cli\u003EAbility to identify root causes and solve issues with a high sense of urgency and\u003C/li\u003E\u003Cli\u003Edetail\u003C/li\u003E\u003Cli\u003EExcellent communication skills, both written and verbal. Able to communicate at all\u003C/li\u003E\u003Cli\u003Elevels. Proven ability to negotiate and manage issues/conflict\u003C/li\u003E\u003Cli\u003EBasic to intermediate computer skills; knowledge of Microsoft Office programs\u003C/li\u003E\u003Cli\u003EStrong organizational skills; strong time, workload, and project management skills.\u003C/li\u003E\u003C/ul\u003E\u003C/div\u003E

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Posted: 2019-11-07 Expires: 2019-12-11

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Services SF\u0026I Manager

Home Depot
Atlanta, GA 30303

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Computer Programmer
61st2018 - Computer Programmer
Overall Rating: 61/220
Median Salary: $82,240

Work Environment
Good
50/220
Stress
Very Low
17/220
Growth
Very Poor
211/220
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