5 days old

SFDC Business Analyst

Cisco Systems Inc.
San Jose, CA 95113

Who We Are

Ciscos Customer Experience (CX) organization is one of Ciscos fastest growing teams, and the Customer Experience Digital Transformation organization is driving and accelerating innovation and driving new and renew growth across CX portfolio. This team is charged with creating capabilities to simplify, optimize and thread sales and renew motions with customer success.


What You'll Do

Youll work very closely with passionate, intelligent and creative global team members and cross functional stakeholders all working collaboratively to ensure solutions are meeting business needs with the ultimate goal of delivering the value and anticipated outcomes of strategic programs.


Responsibilities include

  • Responsible for understanding business requirements, creating/grooming user stories, and partnering with the scrum teams to deliver a solution
  • Work closely with business partners to understand business processes, goals, and gaps
  • Translate business requirements and processes into system solutions
  • Work with the Technical Analyst and development team to ensure that they understand the specifications.
  • Discover, organize, and clarify business needs and review/produce specifications for change
  • Clearly explain a relevant solution to all stakeholders (technical and non-technical alike), including how it meets business needs and where it fits in the overall strategy
  • Participates in UAT and BAT to ensure features and functions have been enabled and optimized
  • Collaborate with change management team to document business scenarios and identify roles impacted to help develop a change management/training plan


Who You Are

You are passionate about business analysis and highly self-motivated and directed in a very strategic environment. You have fantastic collaboration skills to engage with stakeholders and partners across the organization. You possess solid understanding in agile software development processes and busines processes and procedures.


You should be highly organized, analytical, enthusiastic and have a demonstrated ability to drive large programs and achieve results by working both independently and in a team environment. In addition, you should possess a drive for continuous improvement and optimization of results. Experience building and working with the breadth of multi-functional teams and diverse set of requirements is a plus.




Minimum Qualifications:


  • Bachelor's degree with 5+ years of experience in contributing to large global, complex projects and programs.
  • Experience with managing projects in Aha! for product capabilities and features and in Broadcom Rally for IT User Story grooming.
  • Able to write user stories and SFDC experience.
  • Experience working in Product Management and Delivery enviroment
  • Knowledge of proper requirements specification and development, such as process/functional requirements definition methods, JAD/RAD sessions, use case development, process flow diagrams.
  • Working knowledge of Agile and Waterfall Methodologies
  • Ability to navigate within functional teams and manage a high level of ambiguity, multiple projects at an accelerated pace.
  • Excellent stakeholder management, high personal impact, ability to align priorities, resources and handle conflict between stakeholders.
  • Highly organized with excellent follow-through. Ability to think in a wide spectrum and implement tactically.
  • Excellent written, oral, interpersonal communications and presentation skills.
  • Ability to build relationships with peers and higher level management across Cisco.
  • Understands business processes, procedures and systems used to accomplish the work and recognition of downstream impact on other disciplines.
  • Solid skills with spreadsheets, databases and other operational tools and processes that support conducting analyses.
  • Works independently with only minimal supervision required and can lead multi-functional teams to complete projects and important initiatives using discernment, experience and leadership skills.
  • Experience with leading projects via Collaboration tools such as Webex, Outlook, leveraging Microsoft SharePoint and other tools for program updates and document sharing.
  • Ambitious, passion to learn and wants to have fun while driving transformations at Cisco.


Posted: 2020-11-20 Expires: 2020-12-20

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SFDC Business Analyst

Cisco Systems Inc.
San Jose, CA 95113

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